Soft FM Performance Manager

Job description

Job responsibilities

Main Tasks and Responsibilities

1. Ensure high-quality provider services to meet the Trust specification requirements and contractual commitments and comply with Department of Health guidance and Health and Safety legislation.

2. Be responsible for reviewing, auditing, and analysing service provider performance, systems, reports, and information, evaluating outcomes against contractual requirements and terms.

3. Where there is noncompliance, ensure an appropriate remedial /corrective action plan is initiated and monitored.

4. Produce monthly reports for the PFI Contracts Manager Soft FM advising and verifying service outcomes and service failures and providing assurance of compliance with guidance and legislative documents.

5. Receive reports and dates from the PFI partners, interpret and analyse the information, and check for accuracy.

6. Establish and undertake planned annual audits to validate and analyse service provider performance reports and contract obligations. Advising, where appropriate, on new methods of service delivery, risks, and issues.

7. Develop and maintain quality systems, including databases, to monitor quality standards and services doe soft fm service across all Trust sites and provide reports on findings.

8. Act as an interface and mediate between service providers and trust-retained service agencies regarding service interface problems and problem resolution. Investigate and clarify where there are conflicting interests. Promote sound working relationships between all disciplines of staff within the Trust and service providers.

9. Establish networks of end-user representatives, including departmental staff, patient representatives, and external bodies. Responsible for providing monthly summary services operating reports to these groups.

10. Liaise and collaborate with the quality and performance departments to successfully manage the PFI contracts and other Trusts-employed Estates and Facilities Managers to ensure the best outcome of all service provisions.

11. Evaluate provider-contracted service levels against any new NHS Standards or performance levels and advise of the operational and financial effect of these against the current performance standard. Ensure self-awareness of new legislation.

12. Provide input and professional advice on any trust service modernisation, expansion, refurbishment, or new development.

13. Monitor, identify, and promote efficiencies for all provider agencies regarding service quality, value for money, and cost, responsive to changing service needs and developments.

14. Undertake benchmarking analysis of services provided and production of reports.

15. To assist in reviewing and updating trust policies and procedures for soft services.

16. To undertake project work as required.

17. To provide specialist knowledge on relevant Trust policies, Department of Health Guidance notes (HTMs) and methods of working and statutory instruments.

18. To act as the Trust specialist for the PFI contracts regarding the soft services, providing advice and training to others as required.

19. Ensure best practices and standards are identified and adopted in line with Trust protocols and procedures.

20. To ensure that information reporting systems are up to date and that information is delivered that is accurate, of good quality, timely, and accessible.

21. To deputise for the PFI Contracts Manager Soft FM as required.

22. The post will be office-based; however, you will be expected to travel across the Trust's various sites undertaking audits, inspections, and witnessing events; these can involve being exposed to a wide range of unpleasant conditions during site visits, including heat, chemicals, sewage, pest investigation, etc.

23. To identify and report on all contract issues, risks, and management, including providing detailed and high-level risk assessments relating to the contract and the built environment.

24. Participate in the investigation of PFI Soft FM complaints and incidents.

25. To ensure accurate notes of all meetings, decisions and actions arising from meetings are clearly summarised, and notes are produced expeditiously to support follow-up action.

26. Ensure that contractors/service provider staff and performance management staff comply with all appropriate legal and statutory requirements, including health and safety and accident/incident reporting.

27. To review and input into policy and procedure information relevant to the area.

28. To provide support and information for formal contract legal disputes.

Proposed interview date - Friday 30/05

Person Specification

Person Specification

Essential

• Experience in performance management

Desirable

• Contract/Facilities management in a Healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)