Job summary
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
This week are currently recruiting for the following Bands 4 and 5 role across the organisation:
- Outpatients Booking Officer (Band 4)- 37.5 hours per week, Permanent, Location- John Radcliffe Hospital
When applying please:
- Include as much detail as possible in the application inc. qualifications, roles and responsibilities
- Include a supporting statement and showcase your skills and experience
- Specify if you have a strong desire to work in a certain department or role type
- Let us know if you want full time or part time work
Shortlisting will be carried out on: W/C 12th May 2025
The interview date for successful candidates will be: 20th May 2025
Please note, this vacancy may close early if there are sufficient applications.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
1. Ensure accurate and comprehensive patient records and clinical detailsincluding outpatient referrals are added onto EPR in a timely manner,according to agreed standards, (the Trusts Elective Access Policy andData Quality).2. Book appointments on EPR as per Trust procedures in line with theTrusts Elective Access Policy and ensure all referrals are clinicallytriaged within 48 hours.3. Ensure that patients on ERS (Electronic Referral System) are givenappointment dates in accordance with clinical priority and length ofwait, and that patients on the ASI list are managed accordingly.4. Ensure that the appropriate action is taken following both patient andhospital cancellations, such that the utilisation of elective capacity ismaximised.5. Ensure that the patients 18 week RTT pathway is correct on EPR before undertaking any changes.6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possibleprevent these with the support of the Outpatient Booking Team Leader7. Be responsible for manging designated patient tracking lists (PTL) andattend weekly PTL meetings with the management teams.8. To ensure all clinician annual leave and changes in outpatient sessionsare accurately recorded on the electronic patient record (EPR) and thatthe affected outpatient sessions are proactively maintained such thatmaximum waiting times are met and capacity is fully utilised. As suchthe post holder will liaise closely with clinicians, managers, nursing and administrative staff.9. Take a lead to resolve clinic cancellation issues by communicating withcolleagues and arranging cover or alternative clinics where required.10.The post holder is expected to develop an understanding of the TrustElective Access Policy and related procedures, and to make a positivecontribution to the ongoing development of elective administration processes.
Job description
Job responsibilities
1. Ensure accurate and comprehensive patient records and clinical detailsincluding outpatient referrals are added onto EPR in a timely manner,according to agreed standards, (the Trusts Elective Access Policy andData Quality).2. Book appointments on EPR as per Trust procedures in line with theTrusts Elective Access Policy and ensure all referrals are clinicallytriaged within 48 hours.3. Ensure that patients on ERS (Electronic Referral System) are givenappointment dates in accordance with clinical priority and length ofwait, and that patients on the ASI list are managed accordingly.4. Ensure that the appropriate action is taken following both patient andhospital cancellations, such that the utilisation of elective capacity ismaximised.5. Ensure that the patients 18 week RTT pathway is correct on EPR before undertaking any changes.6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possibleprevent these with the support of the Outpatient Booking Team Leader7. Be responsible for manging designated patient tracking lists (PTL) andattend weekly PTL meetings with the management teams.8. To ensure all clinician annual leave and changes in outpatient sessionsare accurately recorded on the electronic patient record (EPR) and thatthe affected outpatient sessions are proactively maintained such thatmaximum waiting times are met and capacity is fully utilised. As suchthe post holder will liaise closely with clinicians, managers, nursing and administrative staff.9. Take a lead to resolve clinic cancellation issues by communicating withcolleagues and arranging cover or alternative clinics where required.10.The post holder is expected to develop an understanding of the TrustElective Access Policy and related procedures, and to make a positivecontribution to the ongoing development of elective administration processes.
Person Specification
Experience and Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous experience within the NHS/public sector
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Interpersonal / Communication Skills
Essential
- Makes a positive contribution to effective multi-disciplinary team working
- Excellent customer care and communication
- Ability to adapt communication style as required
Person Specification
Experience and Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous experience within the NHS/public sector
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Interpersonal / Communication Skills
Essential
- Makes a positive contribution to effective multi-disciplinary team working
- Excellent customer care and communication
- Ability to adapt communication style as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
