Job summary
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
Main duties of the job
This week are currently recruiting for this Bands 4 within the organisation:
Patient Pathway Administrators (Band 4)
35 hours per week based onsite at The Horton Hospital, Banbury, to note this is a 12 month fixed-term contract.
- Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
When applying please:
- Include as much detail as possible in the application inc. qualifications, roles and responsibilities
- Include a supporting statement and showcase your skills and experience
Shortlisting will be carried out on: W/C 14th May 2025
The interview date for successful candidates will be: 20th May 2025
Please note, this vacancy may close early if there are sufficient applications.
If you are ready to make a meaningful difference in the lives of our patients and be part of a dynamic healthcare team, we would love to hear from you!
Together, we can add invaluable support to our patients and their families, ensuring they receive the best care possible.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
What we are looking for:
- Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
- Attention to Detail: Accuracy in managing patient records and administrative tasks and Manages and interprets data correctly to inform decision making
- Knowledge: Good knowledge of patient pathways and understanding of patient priorities and performance targets
- Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
- Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
- Qualifications: GCSE or equivalent in English and Maths, grades A-C
- Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages
What We Offer:
- Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
- Professional Development: Opportunities for training and career advancement within the healthcare sector.
- Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
- Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.
Example duties and responsibilities:
- Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Maintain patient confidentiality at all times.
Job description
Job responsibilities
What we are looking for:
- Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
- Attention to Detail: Accuracy in managing patient records and administrative tasks and Manages and interprets data correctly to inform decision making
- Knowledge: Good knowledge of patient pathways and understanding of patient priorities and performance targets
- Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
- Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
- Qualifications: GCSE or equivalent in English and Maths, grades A-C
- Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages
What We Offer:
- Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
- Professional Development: Opportunities for training and career advancement within the healthcare sector.
- Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
- Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.
Example duties and responsibilities:
- Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Maintain patient confidentiality at all times.
Person Specification
Experience and Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous experience within the NHS/public sector
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Interpersonal / Communication Skills
Essential
- Makes a positive contribution to effective multi-disciplinary team working
- Excellent customer care and communication
- Ability to adapt communication style as required
Person Specification
Experience and Skills
Essential
- MS office and applications (including Word, Excel and Outlook)
- Previous experience within the NHS/public sector
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Interpersonal / Communication Skills
Essential
- Makes a positive contribution to effective multi-disciplinary team working
- Excellent customer care and communication
- Ability to adapt communication style as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
