Job summary
We are seeking to appoint a Outpatients Booking Officerto join our ENT team at the John Radcliffe Hospital.
We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
Main duties of the job
To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Job description
Job responsibilities
1. Ensure accurate and comprehensive patient records and clinical detailsincluding outpatient referrals are added onto EPR in a timely manner,according to agreed standards, (the Trusts Elective Access Policy andData Quality).2. Book appointments on EPR as per Trust procedures in line with theTrusts Elective Access Policy and ensure all referrals are clinicallytriaged within 48 hours.3. Ensure that patients on ERS (Electronic Referral System) are givenappointment dates in accordance with clinical priority and length ofwait, and that patients on the ASI list are managed accordingly.4. Ensure that the appropriate action is taken following both patient andhospital cancellations, such that the utilisation of elective capacity ismaximised.5. Ensure that the patients 18 week RTT pathway is correct on EPR before undertaking any changes.6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possibleprevent these with the support of the Outpatient Booking Team Leader7. Be responsible for manging designated patient tracking lists (PTL) andattend weekly PTL meetings with the management teams.8. To ensure all clinician annual leave and changes in outpatient sessionsare accurately recorded on the electronic patient record (EPR) and thatthe affected outpatient sessions are proactively maintained such thatmaximum waiting times are met and capacity is fully utilised. As suchthe post holder will liaise closely with clinicians, managers, nursing and administrative staff.9. Take a lead to resolve clinic cancellation issues by communicating withcolleagues and arranging cover or alternative clinics where required.10.The post holder is expected to develop an understanding of the TrustElective Access Policy and related procedures, and to make a positivecontribution to the ongoing development of elective administration processes.
Job description
Job responsibilities
1. Ensure accurate and comprehensive patient records and clinical detailsincluding outpatient referrals are added onto EPR in a timely manner,according to agreed standards, (the Trusts Elective Access Policy andData Quality).2. Book appointments on EPR as per Trust procedures in line with theTrusts Elective Access Policy and ensure all referrals are clinicallytriaged within 48 hours.3. Ensure that patients on ERS (Electronic Referral System) are givenappointment dates in accordance with clinical priority and length ofwait, and that patients on the ASI list are managed accordingly.4. Ensure that the appropriate action is taken following both patient andhospital cancellations, such that the utilisation of elective capacity ismaximised.5. Ensure that the patients 18 week RTT pathway is correct on EPR before undertaking any changes.6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possibleprevent these with the support of the Outpatient Booking Team Leader7. Be responsible for manging designated patient tracking lists (PTL) andattend weekly PTL meetings with the management teams.8. To ensure all clinician annual leave and changes in outpatient sessionsare accurately recorded on the electronic patient record (EPR) and thatthe affected outpatient sessions are proactively maintained such thatmaximum waiting times are met and capacity is fully utilised. As suchthe post holder will liaise closely with clinicians, managers, nursing and administrative staff.9. Take a lead to resolve clinic cancellation issues by communicating withcolleagues and arranging cover or alternative clinics where required.10.The post holder is expected to develop an understanding of the TrustElective Access Policy and related procedures, and to make a positivecontribution to the ongoing development of elective administration processes.
Person Specification
Essential
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Good knowledge of patient pathways/ understanding of patient priorities and performance targets
- Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
- Maintains high standards and quality of work
- Organising, planning and prioritising skills
- Accurate data entry, typing and checking skills
Desirable
- Thorough knowledge of healthcare administrative systems and processes
- EPR Experience
- In-depth understanding of Medical Terminology
Person Specification
Essential
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Good knowledge of patient pathways/ understanding of patient priorities and performance targets
- Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
- Maintains high standards and quality of work
- Organising, planning and prioritising skills
- Accurate data entry, typing and checking skills
Desirable
- Thorough knowledge of healthcare administrative systems and processes
- EPR Experience
- In-depth understanding of Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
