Job summary
To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the wards of OxfordUniversity Hospitals NHS Foundation Trust.
Main duties of the job
To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the wards of OxfordUniversity Hospitals NHS Foundation Trust.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
To be responsible for the reception of patients, relatives, carers and ambulance staffin a calm, professional and polite manner To supply clinical staff with the correct documentation to support patients clinicalpathways through the Emergency Department and Emergency Assessment Unit. To accurately record and input full data/information into the Trusts EPR system in atimely manner. To provide excellent customer care that demonstrates a caring and responsiveapproach to those attending the hospital. Act as a first point of call for patients, relatives and carers presenting to theEmergency Department and provide guidance on what they can expect Keeping a watchful eye on patients in the waiting room. Collect personal and confidential information from patients or relatives ensuring tactand empathy are employed when inputting presenting complaint and using bothcomputerised and paper-based systems as appropriate. Data may be collected at thereception desk or directly from seriously ill patients who are already in cubicles withinthe department or their relatives. Use tact, diplomacy, understanding and compassion when communicating withpatients who may be distressed, hard of hearing or whose first language is notEnglish. To liaise with Ambulance and Police services and relevant departments within thetrust as necessary to ensure a smooth patient pathway. File departmental records and organised the culling of filed notes in accordance withTrust guidelines. To support the collection of notes for Audit/Research as requestedby Team Coordinators/Senior Clinicians Photocopying and other general office procedures. To contribute in own personal development, through attendance at mandatorytraining courses and appraisal To understand own role and involvement in the Major Incident Process. To ensure that information on overseas and private patients is entered accuratelyonto EPR, to ensure appropriate charges are incurred. To frequently enter the Resus room to take patient details of Trauma patients who areseriously ill and requiring urgent medical attention, ensuring the details are added tothe system in an expedited manner.
Job description
Job responsibilities
To be responsible for the reception of patients, relatives, carers and ambulance staffin a calm, professional and polite manner To supply clinical staff with the correct documentation to support patients clinicalpathways through the Emergency Department and Emergency Assessment Unit. To accurately record and input full data/information into the Trusts EPR system in atimely manner. To provide excellent customer care that demonstrates a caring and responsiveapproach to those attending the hospital. Act as a first point of call for patients, relatives and carers presenting to theEmergency Department and provide guidance on what they can expect Keeping a watchful eye on patients in the waiting room. Collect personal and confidential information from patients or relatives ensuring tactand empathy are employed when inputting presenting complaint and using bothcomputerised and paper-based systems as appropriate. Data may be collected at thereception desk or directly from seriously ill patients who are already in cubicles withinthe department or their relatives. Use tact, diplomacy, understanding and compassion when communicating withpatients who may be distressed, hard of hearing or whose first language is notEnglish. To liaise with Ambulance and Police services and relevant departments within thetrust as necessary to ensure a smooth patient pathway. File departmental records and organised the culling of filed notes in accordance withTrust guidelines. To support the collection of notes for Audit/Research as requestedby Team Coordinators/Senior Clinicians Photocopying and other general office procedures. To contribute in own personal development, through attendance at mandatorytraining courses and appraisal To understand own role and involvement in the Major Incident Process. To ensure that information on overseas and private patients is entered accuratelyonto EPR, to ensure appropriate charges are incurred. To frequently enter the Resus room to take patient details of Trauma patients who areseriously ill and requiring urgent medical attention, ensuring the details are added tothe system in an expedited manner.
Person Specification
Essential criteria
Essential
- Experience of dealing with the public
- Good level of written communication (demonstrated in application form)
- Aware of the importance of maintaining confidentiality
- Effective use of spoken English
- Awareness of potentially sensitive and distressing situations that may be encountered
Desirable
- Flexible and adaptable
- IT literate with a good level of experience in MS Office, Word and Excel
- ExGood general level of Education GCSE or equivalent in English. Good IT Skillsperience working for the NHS/ Public Sector
- Accurate attention to detail, Excellent Keyboard skills, Ability to work under pressure.
- Previous experience in managing communication and escalation issues
Person Specification
Essential criteria
Essential
- Experience of dealing with the public
- Good level of written communication (demonstrated in application form)
- Aware of the importance of maintaining confidentiality
- Effective use of spoken English
- Awareness of potentially sensitive and distressing situations that may be encountered
Desirable
- Flexible and adaptable
- IT literate with a good level of experience in MS Office, Word and Excel
- ExGood general level of Education GCSE or equivalent in English. Good IT Skillsperience working for the NHS/ Public Sector
- Accurate attention to detail, Excellent Keyboard skills, Ability to work under pressure.
- Previous experience in managing communication and escalation issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
