Job summary
To act as the Emergency Department Supervisor to ensure the team provide a first-class service. Ensuring that the administration and coordination of the Trust's and national targets are adhered to and executed to the highest standards. Liaise closely with Clinicians, Health Care professionals, managers, administrative staff both within and outside the organisation as well as patients and relatives.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service
Main duties of the job
o To be responsible for the reception of patients, relatives, carers and ambulance staffin a calm, professional and polite mannero To accurately record and input full data/information into the Trust's EPR system in atimely manner.o To provide excellent customer care that demonstrates a caring and responsiveapproach to those attending the hospital.o Act as a first point of call for patients, relatives and carers presenting to theEmergency Department and provide guidance on what they can expecto Collect personal and confidential information from patients or relatives ensuring tactand empathy are employed when inputting presenting complaint and using bothcomputerised and paper based systems as appropriate.o Use tact, diplomacy, understanding and compassion when communicating withpatients who may be distressed, hard of hearing or whose first language is notEnglish.o To liaise with Ambulance and Police services and relevant departments within thetrust as necessary to ensure a smooth patient pathway.o File departmental records and organised the culling of filed notes in accordance withTrust guidelines. To support the collection of notes for Audit/Research as requestedby Team Coordinators/Senior Clinicianso To contribute in own personal development, through attendance at mandatorytraining courses and appraisalo To ensure that information on overseas and private patients is entered accuratelyonto EPR, to ensure appropriate charges are incurred.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
- Act as an EPR super user and attend meetings accordingly to enable support of the administration team.
- Assist the department in providing annual leave and sickness cover.
- Respond to all enquiries in person or by telephone from other administrative staff both within the department and in related departments.
- Must be able to promote and maintain personal and team development.
- Comply with the requirements of the Data Protection Act, the Health Records act and other data confidentiality legislation.
- Provide suggestions and input to departmental policies and procedures to Line Manager.
- Ensure that any monies that are received within the department are processed appropriately.
- Ensure that levels of stock are maintained in the department and ordered through the Oracle system as appropriate.
- Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
- Any other duties commensurate with grade and deemed appropriate by line manager.
Job description
Job responsibilities
- Act as an EPR super user and attend meetings accordingly to enable support of the administration team.
- Assist the department in providing annual leave and sickness cover.
- Respond to all enquiries in person or by telephone from other administrative staff both within the department and in related departments.
- Must be able to promote and maintain personal and team development.
- Comply with the requirements of the Data Protection Act, the Health Records act and other data confidentiality legislation.
- Provide suggestions and input to departmental policies and procedures to Line Manager.
- Ensure that any monies that are received within the department are processed appropriately.
- Ensure that levels of stock are maintained in the department and ordered through the Oracle system as appropriate.
- Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
- Any other duties commensurate with grade and deemed appropriate by line manager.
Person Specification
Essential criteria
Essential
- Educated to GCSE level
- IT literate with a good level of experience in MS Office, Word and Excel
- Demonstrable Customer Service Experience (either F2F or phone based)
- Good level of written communication (demonstrated in application form)
Desirable
- Educated to A level
- Experience working for the NHS/ Public Sector
Person Specification
Essential criteria
Essential
- Educated to GCSE level
- IT literate with a good level of experience in MS Office, Word and Excel
- Demonstrable Customer Service Experience (either F2F or phone based)
- Good level of written communication (demonstrated in application form)
Desirable
- Educated to A level
- Experience working for the NHS/ Public Sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
