Patient pathway co-ordinator
Oxford University Hospitals NHS Foundation Trust
The closing date is 11 November 2024
Job summary
- Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator's duty is to book Endoscopy procedures within the patient's clinical wait time and within priority order whilst meeting daily team targets.
Main duties of the job
- To add incoming referrals to the waiting list on EPR within 24 hours and pass for clinical triage where necessary.
- To schedule endoscopy admissions on EPR, assigning appointment dates appropriately in accordance with clinical priority and waiting times, liaising with the patient and ensuring they have all relevant information.
- Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of admissions
- Ensure close monitoring of the planned surveillance patients to avoid any delay of their Treatment by Date (TBD).
- Check all lists are fully booked to maximum capacity and if necessary, utilising any empty slots at short notice where possible.
- Validating the PTL on a daily basis and attending weekly patient tracking list meetings and making sure what's discussed and delegated is actioned.
- To share responsibilities of the different systems within Endoscopy such as email accounts, e-requesting, e-RS (electronic referral system) amongst the wider admin team.
- Liaise with and book appointments for patients requiring an Endoscopy, via the 2 week wait system, choose and book, direct referrals, inpatients and other routes
- Using the EPR system to ensure patient pathways are accurate.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
- Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Respond to communication and queries including email, face to face and over the telephone in a timely manner
- Maintain patient confidentiality at all times.
- Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
- Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
- Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures
- Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
- Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary.
Job description
Job responsibilities
- Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Respond to communication and queries including email, face to face and over the telephone in a timely manner
- Maintain patient confidentiality at all times.
- Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
- Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
- Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures
- Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
- Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary.
Person Specification
Experience
Essential
- Excellent interpersonal and communication skills
- Evidence of positive approach to working in complex environments
- Keen to further own training and development
- Ability to prioritise
Desirable
Education
Essential
- Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
- Computer Literate
- High standard of spoken and written English
Desirable
- Administrative experience
Person Specification
Experience
Essential
- Excellent interpersonal and communication skills
- Evidence of positive approach to working in complex environments
- Keen to further own training and development
- Ability to prioritise
Desirable
Education
Essential
- Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
- Computer Literate
- High standard of spoken and written English
Desirable
- Administrative experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
