Programme Support Officer

Oxford University Hospitals NHS Foundation Trust

The closing date is 15 November 2024

Job summary

Do you want to make a positive impact in a dynamic team delivering innovation adoption programme to improve patient outcomes and the quality of healthcare in the NHS?At Health Innovation Oxford & Thames Valley (HIOTV), we are excited to announce this key support position within our Clinical Innovation Adoption (CIA) team.

Main duties of the job

To support the Project Management Office Manager and Director of CIA, to ensure the timely and successful delivery of the Clinical Innovation Adoption Programme as agreed by the Oxford & Thames Valley HIN Board. The post holder will work collaboratively with colleagues, engage with internal and external stakeholders, and support the wider programmes and themes when required. This post offers an excellent opportunity to further develop the successful applicants' project management skills.

About us

Our team thrives on a culture of openness, support, and continuous learning. We encourage each member to bring their unique perspectives and expertise to the table, fostering an environment where new ideas are welcomed, and innovation is celebrated. We work closely as a team, balancing individually led projects with collaborative team delivered projects/programmes. Our work ethic is built on professionalism, respect, and a strong commitment to excellence in everything we do.As part of the HIOTV team, you will benefit from being part of an organisation hosted by Oxford University Hospitals (OUH) NHS Foundation Trust. This affiliation provides a unique blend of a fast-paced, innovative environment with the stability and comprehensive benefits of working under NHS (Agenda for Change) terms and conditions. These benefits include: professional development, comprehensive health and wellbeing support, inclusive and collaborative environment and while Flexible Working Arrangements are encouraged for life balance, please be aware that this role is a full-time collaborative position.

At HIOTV, your work will have a real impact. You will be contributing to projects that directly enhance healthcare innovation, improve patient outcomes and support the NHS.

Date posted

23 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-CORP-6510140-B6-PUB

Job locations

Oxford Science Park

Health Innovation Oxford & Thames Valley, Magdalen Centre, Oxford Science Park

Oxford

OX4 4GA


Job description

Job responsibilities

Project Management Office Assist with the development of study design and required methodology tools by working closely with Project Management Office Manager and Programme Managers. Support the organisation of project and programme venues, workshops, training, patient and clinician interviews and surveys. Collect and collate project information for analysis. Ensure that the programme reports (Annual Reports, Business Plans, and Quarterly and Monthly reports) are relevant and specific, timely, detailed and tracked against the business plan milestones and KPIs and metrics. To play an active part in the development and implementation of administrative and managerial procedures in the PMO, ensuring that high standards are set and maintained. Provide project support, developing, documenting and implementing core project/programme processes for project delivery. Support effective communication among project stakeholders, guaranteeing timely dissemination of project progress, key milestones, and alterations to project plans. Responsibilities may include drafting communication materials, coordinating meeting schedules, and documenting meeting proceedings.

CIA Programme Take a lead role in communications activities for the CIA programme including website content management, and social media accounts. Provide a comprehensive range of secretarial and administrative services to a consistently high standard. This includes:o Organising and preparing meetings, formal and informal minute-taking, programme scheduling.o Arranging travel for the team as required.o Providing diary management for the Director.o Raise requisitions and purchase orders and scrutinise and reconcile all invoicing.o To provide advice and assistance to staff within CIA including documentation on recruitment, induction and appraisals.o To support the process for regular team meetings, and oversight groups setting the agenda, collating papers and reports.

Manage the smooth running of the CIA function in a confidential, effective and efficient manner, and act as first point of contact for all communications during core office hours. To ensure enquiries are dealt with appropriately. Update the Oxford & Thames Valley HIN teams on key areas of work. Act as an interface between CIA and external partners including liaison with executive and non-executive staff; patients and service users; clinicians; academics; commissioners and industry partners. Ensure that all queries from colleagues and external organisations are dealt with quickly and efficiently, producing file notes as appropriate. Work with other administrative colleagues in the Oxford & Thames Valley HIN to ensure the office and the phones are always covered appropriately.

The job description is subject to review and may be amended in discussion with the post holder to reflect the changing requirements of the Health Innovation Oxford & Thames Valley organisation.

Job description

Job responsibilities

Project Management Office Assist with the development of study design and required methodology tools by working closely with Project Management Office Manager and Programme Managers. Support the organisation of project and programme venues, workshops, training, patient and clinician interviews and surveys. Collect and collate project information for analysis. Ensure that the programme reports (Annual Reports, Business Plans, and Quarterly and Monthly reports) are relevant and specific, timely, detailed and tracked against the business plan milestones and KPIs and metrics. To play an active part in the development and implementation of administrative and managerial procedures in the PMO, ensuring that high standards are set and maintained. Provide project support, developing, documenting and implementing core project/programme processes for project delivery. Support effective communication among project stakeholders, guaranteeing timely dissemination of project progress, key milestones, and alterations to project plans. Responsibilities may include drafting communication materials, coordinating meeting schedules, and documenting meeting proceedings.

CIA Programme Take a lead role in communications activities for the CIA programme including website content management, and social media accounts. Provide a comprehensive range of secretarial and administrative services to a consistently high standard. This includes:o Organising and preparing meetings, formal and informal minute-taking, programme scheduling.o Arranging travel for the team as required.o Providing diary management for the Director.o Raise requisitions and purchase orders and scrutinise and reconcile all invoicing.o To provide advice and assistance to staff within CIA including documentation on recruitment, induction and appraisals.o To support the process for regular team meetings, and oversight groups setting the agenda, collating papers and reports.

Manage the smooth running of the CIA function in a confidential, effective and efficient manner, and act as first point of contact for all communications during core office hours. To ensure enquiries are dealt with appropriately. Update the Oxford & Thames Valley HIN teams on key areas of work. Act as an interface between CIA and external partners including liaison with executive and non-executive staff; patients and service users; clinicians; academics; commissioners and industry partners. Ensure that all queries from colleagues and external organisations are dealt with quickly and efficiently, producing file notes as appropriate. Work with other administrative colleagues in the Oxford & Thames Valley HIN to ensure the office and the phones are always covered appropriately.

The job description is subject to review and may be amended in discussion with the post holder to reflect the changing requirements of the Health Innovation Oxford & Thames Valley organisation.

Person Specification

Knowledge, Training and Experience

Essential

  • Educated to degree level or equivalent knowledge, skills and experience.
  • Business or Project Management Qualification or equivalent.
  • IT literate with the ability to use Microsoft Office applications Excel to a high standard.
  • Word and Presentation to a very high standard.
  • Demonstrable experience of event management.
  • A good understanding of the changing NHS environment with at least 2 years' experience in the NHS.
  • Ability to support change and to work collaboratively to implement and embed new ways of working.
  • Knowledge of Innovation Adoption and/or Quality Improvement methodologies.
  • Ability to work independently, prioritise effectively and actively plan.
  • A good understanding of the Project Management Office settings.

Desirable

  • Experience in communicating with a wide range of professional groups.

Communication Skills

Essential

  • Demonstrable inter-personal and communications skills with a range of people and professionals.

Values & Behaviours

Essential

  • High-level of work organisation, self- motivation, drive for performance and improvement, and flexibility in approach and attitude.
  • Excited to and willing to add to your knowledge and skills.
  • A commitment to improving services through an ability to sustain a clear performance focus on achieving demanding goals.
  • Strong sense of commitment to openness, honesty and integrity in undertaking the role.
  • Personal resilience and determination to make a tangible contribution to healthcare.
  • Professional attitude to handle confidential and complex information appropriately.
  • Values teamwork and knowledge sharing as being beneficial and essential.

Equality and Diversity

Essential

  • The promotion of equality of opportunity and good working relations (providing practical leadership).
Person Specification

Knowledge, Training and Experience

Essential

  • Educated to degree level or equivalent knowledge, skills and experience.
  • Business or Project Management Qualification or equivalent.
  • IT literate with the ability to use Microsoft Office applications Excel to a high standard.
  • Word and Presentation to a very high standard.
  • Demonstrable experience of event management.
  • A good understanding of the changing NHS environment with at least 2 years' experience in the NHS.
  • Ability to support change and to work collaboratively to implement and embed new ways of working.
  • Knowledge of Innovation Adoption and/or Quality Improvement methodologies.
  • Ability to work independently, prioritise effectively and actively plan.
  • A good understanding of the Project Management Office settings.

Desirable

  • Experience in communicating with a wide range of professional groups.

Communication Skills

Essential

  • Demonstrable inter-personal and communications skills with a range of people and professionals.

Values & Behaviours

Essential

  • High-level of work organisation, self- motivation, drive for performance and improvement, and flexibility in approach and attitude.
  • Excited to and willing to add to your knowledge and skills.
  • A commitment to improving services through an ability to sustain a clear performance focus on achieving demanding goals.
  • Strong sense of commitment to openness, honesty and integrity in undertaking the role.
  • Personal resilience and determination to make a tangible contribution to healthcare.
  • Professional attitude to handle confidential and complex information appropriately.
  • Values teamwork and knowledge sharing as being beneficial and essential.

Equality and Diversity

Essential

  • The promotion of equality of opportunity and good working relations (providing practical leadership).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Oxford Science Park

Health Innovation Oxford & Thames Valley, Magdalen Centre, Oxford Science Park

Oxford

OX4 4GA


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Oxford Science Park

Health Innovation Oxford & Thames Valley, Magdalen Centre, Oxford Science Park

Oxford

OX4 4GA


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Director, CIA

Tracey Marriott

tracey.marriott@healthinnovationoxford.org

Date posted

23 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-CORP-6510140-B6-PUB

Job locations

Oxford Science Park

Health Innovation Oxford & Thames Valley, Magdalen Centre, Oxford Science Park

Oxford

OX4 4GA


Supporting documents

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