Patient Pathway Administrator

Oxford University Hospitals NHS Foundation Trust

The closing date is 03 November 2024

Job summary

We are seeking to appoint aPatient Pathway Administratorto join our Ear, Nose and Throat Administration team at the John Radcliffe Hospital.

We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.

Main duties of the job

To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.

To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.

To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.

To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

21 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum / Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTSS-6607221-B4

Job locations

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Job description

Job responsibilities

Main duties of the job:

- Designated point of contact for the consultants and clinic teams,.

- To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure robust processes are in place to provide an excellent cohesive service to both patients and colleagues.

- To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Admin Team Leaders.

Job description

Job responsibilities

Main duties of the job:

- Designated point of contact for the consultants and clinic teams,.

Person Specification

Education and Qualifications

Essential

oCompetence in use of various computer software packages

Desirable

oEPR trained (Training available)

Experience and Skills

Essential

oPrevious experience within an administrative /PA role

Desirable

oPrevious NHS experience

Specific Aptitude and Abilitie

Essential

oHighly organized and have the ability to coordinate and prioritise own workload
oAbility to work as part of a team

Interpersonal Skills/ Communic

Essential

o Excellent telephone manner
oExperience of dealing with stressed/upset individuals in an empathetic manner.

Person Specification

Education and Qualifications

Essential

oCompetence in use of various computer software packages

Desirable

oEPR trained (Training available)

Experience and Skills

Essential

oPrevious experience within an administrative /PA role

Desirable

oPrevious NHS experience

Specific Aptitude and Abilitie

Essential

oHighly organized and have the ability to coordinate and prioritise own workload
oAbility to work as part of a team

Interpersonal Skills/ Communic

Essential

o Excellent telephone manner
oExperience of dealing with stressed/upset individuals in an empathetic manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.