Job summary
Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our booking staff are the first point of contact for patients needing investigations across the Oxford University Hospitals. They help to ensure the patients' experience is what we would expect for our own family and friends. This role offers variety and the opportunity to learn a wide range of skills that will equip you well as your career progresses.
We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.
Main duties of the job
- Provide administrative support to Consultants, clinical staff and all patients under their care,
- Open and prioritise incoming post.
- Support patients by booking relevant diagnostic investigations and expediting, where appropriate.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Work closely with all staff in the service.
- Maintain an accurate and current filing system
- Update patient details on CRIS / EPR and other Trust and departmental record systems.
- Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.
- Request and coordinate patient notes .
- Act upon queries from referrers, patients and other relevant parties.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more herewww.ouh.nhs.uk.
The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.
Job description
Job responsibilities
- Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
- Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic DM01 pathway.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
- Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology system (CRIS).
- Follow the tracking procedure for the movement of all patient notes. If notes are required.
- Update patient details on CRIS / EPR and other Trust and departmental record systems.
- Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology
Job description
Job responsibilities
- Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
- Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic DM01 pathway.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
- Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology system (CRIS).
- Follow the tracking procedure for the movement of all patient notes. If notes are required.
- Update patient details on CRIS / EPR and other Trust and departmental record systems.
- Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology
Person Specification
Essential
Essential
- Good educational background
- Computer Literate
- Knowledge of Medical Terminology
Desirable
- CRIS/PACS experience
- Medical appointments experience
Person Specification
Essential
Essential
- Good educational background
- Computer Literate
- Knowledge of Medical Terminology
Desirable
- CRIS/PACS experience
- Medical appointments experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
