Oxford University Hospitals NHS Foundation Trust

Receptionist

This job is now closed

Job summary

We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department.

The successful candidate will play a vital role in supporting the administration function of the service, supporting clinicians to deliver high quality patient care.

You will be responsible for managing all elements of the patient pathway in line with the Trust's Elective Access Policy. You will become familiar with different outpatient pathways and referral to treatment (RTT) status codes. You will work within the wider administrative team to proactively contribute to the ongoing development and improvement of the service.

We are looking for somebody with good interpersonal skills in oral and written communication, who is able to communicate in a professional manner across a range of services and professionals. Applicants should have a flexible approach to work, be able to work as part of the wider administrative team. You will be required to work independently and need to use your own initiative and should be confident using a computer.

You will develop interchangeable skills in a busy and friendly department with lots of exciting career development opportunities.

Main duties of the job

1. Act as the first point of contact for patients and visitors to the department.2. Provide comprehensive reception support, to include taking messages and using the department technology.3. Deal with patient enquiries in a sympathetic and confidential manner, signposting people appropriately and maintain a high standard of customer care at all times.4. Update Trust patient information systems to ensure accurate patient information and demographics are recorded.5. Responsible for the accurate booking, amending and checking in and out of all patient appointments.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

25 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum / Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-MRC-6366011-B3-PUB

Job locations

Chest Offices, Churchill Hospital

Old Road, Headington

Headington

OX3 7LE

Job description

Job responsibilities

Book follow up appointments ensuring correct RTT (Referral to Treatment) status is recorded.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all communication including telephone, email and face to face queries, in a timely manner and action as appropriate.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
Check patients in and out of clinics and ensure future appointments are made on the day of attendance
Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

Job description

Job responsibilities

Book follow up appointments ensuring correct RTT (Referral to Treatment) status is recorded.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all communication including telephone, email and face to face queries, in a timely manner and action as appropriate.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
Check patients in and out of clinics and ensure future appointments are made on the day of attendance
Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

Person Specification

Essential/Desirable

Essential

Good verbal and written communication skills
Ability to prioritise workload
Able to work under pressure
Good organisational skills

Desirable

Good knowledge of IT Systems
Admin / Customer service / Reception experience

Person Specification

Essential/Desirable

Essential

Good verbal and written communication skills
Ability to prioritise workload
Able to work under pressure
Good organisational skills

Desirable

Good knowledge of IT Systems
Admin / Customer service / Reception experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Chest Offices, Churchill Hospital

Old Road, Headington

Headington

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Chest Offices, Churchill Hospital

Old Road, Headington

Headington

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)