Assistant Patient Pathway Administrator
Oxford University Hospitals NHS Foundation Trust
The closing date is 26 September 2024
Job summary
Advert - Band 3 Assistant Patient Pathway Administrator - Urology
We have some exciting opportunities available to join the Urology team as a Assistant Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).
As a Assistant Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.
These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.
Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier or Sandra Hardy (Urology Pathway Managers) for further information. Lisha.Collier@ouh.nhs.uk Sandra.Hardy@ouh.nhs.uk
Main duties of the job
1. Book new and follow-up lithotripsy, outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.
2. Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.
3. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
4. Adding additional clinic capacity on EPR as directed by management.
5. Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more herewww.ouh.nhs.uk
The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.
Date posted
12 September 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
321-SW1-6527757-B3
Job locations
Churchill Hospital
Churchill Drive
Oxford
OX3 7LE
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Churchill Hospital
Churchill Drive
Oxford
OX3 7LE
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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