Assistant Patient Pathway Administrator

Oxford University Hospitals NHS Foundation Trust

The closing date is 26 September 2024

Job summary

Advert - Band 3 Assistant Patient Pathway Administrator - Urology

We have some exciting opportunities available to join the Urology team as a Assistant Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).

As a Assistant Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.

These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.

Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier or Sandra Hardy (Urology Pathway Managers) for further information. Lisha.Collier@ouh.nhs.uk Sandra.Hardy@ouh.nhs.uk

Main duties of the job

1. Book new and follow-up lithotripsy, outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.

2. Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.

3. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.

4. Adding additional clinic capacity on EPR as directed by management.

5. Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more herewww.ouh.nhs.uk

The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.

Date posted

12 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-SW1-6527757-B3

Job locations

Churchill Hospital

Churchill Drive

Oxford

OX3 7LE

Job description

Job responsibilities

The post holder will be expected to provide day to day administrative support for the Lithotripsy service which is delivered by the Urology Benign Nursing team in collaboration with radiographers, radiology team members, urology consultants and radiologists. The individual will need to be flexible to meet the competing and evolving demands of the service. The lithotripsy admin assistant will be supported by the Urology Benign Nursing Team Administrator who is based in the Urology Admin offices. There will be an element of cross cover required within the team and an extension of the role to provide administrative support to other services covered by the Urology Benign Nursing Team.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative support service for the clinical nursing team.

Job description

Job responsibilities

The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative support service for the clinical nursing team.

Person Specification

Shortlist Offline

Essential

Add "2" for interview, "0" for rejected

Person Specification

Shortlist Offline

Essential

Add "2" for interview, "0" for rejected

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.