Job summary
This role supports a busy, fast-moving technical environment and a diverse user community across Oxfordshire, and can provide considerable technical and personal development in a wide range of technologies and operational/project functions.
This post operates within the Server team of the IM&T Service Delivery group, and is responsible for delivery, support and administration of corporate server-based systems for approximately 18,000 users across a large number of NHS sites within Oxfordshire.
Main duties of the job
The post holder plays a major technical role within the Server team to ensure that the service level agreements are met or exceeded, and that policies, processes and procedures within IM&T Services customer organisations adhered to.
The successful candidate will be an excellent communicator and will be experienced and technically competent in server technologies; and the development and improvement of processes and standards.
This post offers an excellent opportunity for career development in a supportive environment.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
-
Carries out assignments, alone or as part of a team, applying knowledge, skills, and experience. Demonstrates an understanding of the issues of interest to the client organisation and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.
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Recognises needs outside own area of knowledge, recognises how these areas relate, calls for and works effectively with additional expertise as necessary.
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Maintains detailed knowledge of current practice within own area of expertise. Is aware of current developments within own area of expertise. Seeks awareness, and in some cases detailed knowledge, of areas outside own area of expertise as appropriate.
For a full description please refer to the accompanying Job Description and Person Specification.
Job description
Job responsibilities
-
Carries out assignments, alone or as part of a team, applying knowledge, skills, and experience. Demonstrates an understanding of the issues of interest to the client organisation and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.
-
Recognises needs outside own area of knowledge, recognises how these areas relate, calls for and works effectively with additional expertise as necessary.
-
Maintains detailed knowledge of current practice within own area of expertise. Is aware of current developments within own area of expertise. Seeks awareness, and in some cases detailed knowledge, of areas outside own area of expertise as appropriate.
For a full description please refer to the accompanying Job Description and Person Specification.
Person Specification
Educational Background
Essential
- Degree or equivalent experience.
- GCSE 'C' grade or equivalent in English and Maths
- A combination of ICT Industry standard training and qualifications
Knowledge & Skills
Essential
- In depth Technical skills: Microsoft Operating Systems - Client and Server; Windows 10/11 Enterprise & Windows Server 2016/2019/2022 Desktop Experience and Core versions
- Active Directory Services - PKI, Group Policy and DFS
- Thin Client technologies - M365/Azure services - Exchange Online, Entra ID, Defender, Intune, Purview Compliance, Teams admin, SharePoint Online
- Citrix Workspace and Microsoft RemoteApp
- Hypervisors - VMWare ESXi and Hyper-V 2016+
- Server, SAN & NAS infrastructure and technologies including iSCSI, MPIO, NFS and SMB
- Disaster Recovery and Business Continuity planning
- Microsoft System Centre- SCOM, SCVMM, SCCM
- Exchange 2016/2019
- Strong Networking - CIDR, L2/L3 traffic flows, troubleshooting
- Backups - Veeam B&R, Veeam Data Cloud, SCDPM, Rubrik
- Project Management methodology (e.g. PRINCE2)
- Service Management - ITIL
Desirable
- Azure IaaS/PaaS/SaaS
- SQL 2005-2012
- Linux administration and build experience
- Load Balancing - F5 Big IP and Citrix NetScaler
- Microsoft SQL Server 2012 and beyond
- Citrix Workspace
- Dell Server and Enterprise systems - PowerEdge Servers, PowerScale,
- Pure Storage FlashArray
- Microsoft Fabric - PowerBI
- Microsoft Power Platform - Power Automate, Power Apps
- NHS ICT systems
- Advanced scripting in PowerShell
- Enterprise cyber-security skills
Previous Experience
Essential
- Proven technical leadership experience, "Project" orientated leadership track record; delivering solutions to time and budget
- Experience in senior role working within a large organisation's, highly technical IT infrastructure related support team environment.
- Customer service
- Experience working in a Server related services discipline
- Experience in leading and delivering high quality productivity and performance of small groups
Desirable
- Team leading
- Awareness of financial and operational influences on projects
- NHS experience
Communication & Relationship skills
Essential
- Team skills
- Ability to relate appropriately to various professional groups both within and outside the Trust
- Leadership skills
- Good communication (spoken and written) skills
- Ability to document work accurately
- Thorough understanding of customer and supplier organisations
- Ability to write clear reports and present business cases
- Good presentation skills
Miscellaneous (if appropriate)
Essential
- Driver with access to transport
Person Specification
Educational Background
Essential
- Degree or equivalent experience.
- GCSE 'C' grade or equivalent in English and Maths
- A combination of ICT Industry standard training and qualifications
Knowledge & Skills
Essential
- In depth Technical skills: Microsoft Operating Systems - Client and Server; Windows 10/11 Enterprise & Windows Server 2016/2019/2022 Desktop Experience and Core versions
- Active Directory Services - PKI, Group Policy and DFS
- Thin Client technologies - M365/Azure services - Exchange Online, Entra ID, Defender, Intune, Purview Compliance, Teams admin, SharePoint Online
- Citrix Workspace and Microsoft RemoteApp
- Hypervisors - VMWare ESXi and Hyper-V 2016+
- Server, SAN & NAS infrastructure and technologies including iSCSI, MPIO, NFS and SMB
- Disaster Recovery and Business Continuity planning
- Microsoft System Centre- SCOM, SCVMM, SCCM
- Exchange 2016/2019
- Strong Networking - CIDR, L2/L3 traffic flows, troubleshooting
- Backups - Veeam B&R, Veeam Data Cloud, SCDPM, Rubrik
- Project Management methodology (e.g. PRINCE2)
- Service Management - ITIL
Desirable
- Azure IaaS/PaaS/SaaS
- SQL 2005-2012
- Linux administration and build experience
- Load Balancing - F5 Big IP and Citrix NetScaler
- Microsoft SQL Server 2012 and beyond
- Citrix Workspace
- Dell Server and Enterprise systems - PowerEdge Servers, PowerScale,
- Pure Storage FlashArray
- Microsoft Fabric - PowerBI
- Microsoft Power Platform - Power Automate, Power Apps
- NHS ICT systems
- Advanced scripting in PowerShell
- Enterprise cyber-security skills
Previous Experience
Essential
- Proven technical leadership experience, "Project" orientated leadership track record; delivering solutions to time and budget
- Experience in senior role working within a large organisation's, highly technical IT infrastructure related support team environment.
- Customer service
- Experience working in a Server related services discipline
- Experience in leading and delivering high quality productivity and performance of small groups
Desirable
- Team leading
- Awareness of financial and operational influences on projects
- NHS experience
Communication & Relationship skills
Essential
- Team skills
- Ability to relate appropriately to various professional groups both within and outside the Trust
- Leadership skills
- Good communication (spoken and written) skills
- Ability to document work accurately
- Thorough understanding of customer and supplier organisations
- Ability to write clear reports and present business cases
- Good presentation skills
Miscellaneous (if appropriate)
Essential
- Driver with access to transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
