Job summary
Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to several other Health organisations across Oxfordshire. This involves supporting over 13,000 workstations and printers, circa 18,000 staff users of systems, and over 1200 servers (over 85% virtual). During 2022, IM&T Services responded to 122,000 calls and were involved in multiple projects.
This role supports a busy, fast-moving technical environment and a diverse user community across Oxfordshire and surrounding areas and can provide considerable technical and personal development in a wide range of technologies and operational/project functions.
Main duties of the job
Within the PACS & RIS Team, the post-holder will be key to the development, operation, and support of Oxford University Hospitals Trust (OUH) PACS and RIS systems and services and will work closely with the OUH Radiology Department to ensure that OUH and other client trust Service Level Agreements are either met or exceeded.
The successful candidate will have a proven track record of project and service delivery working with radiology systems with experience of innovating changes to system architecture to improve user experience. A good working knowledge of the functions and challenges of Diagnostics is desirable.
The post holder will be key to developing and delivering training programmes to a wide variety of users across the client base. The post holder will also have key involvement in establishing processes and is expected to coach and support other members of the team in adopting these procedures. The post holder will maintain a current knowledge of developments in the wider IT environs and apply that knowledge to both problem solving and process.
This post offers an excellent opportunity for career development in a supportive environment.
Please note that parts of this role will involve on-site working.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
- Carries out assignments, alone or as part of a team, applying knowledge, skills and experience. Demonstrates an understanding of the issues of interest to the client organisation and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.
- Recognises needs outside own area of knowledge, recognises how these areas relate, calls for and works effectively with additional expertise as necessary.
- Maintains detailed knowledge of current practice within own area of expertise. Is aware of current developments within own area of expertise. Seeks awareness and in some cases detailed knowledge of areas outside own area of expertise as appropriate.
- Installs, tests and implements PACS & RIS and associated equipment.Ensures that all documentation related to the PACS & RIS infrastructure is developed and maintained.
- Monitors access to any part of the PACS & RIS infrastructure in accordance with established organisational procedures.
- Provides technical management and control of resources required to provide an efficient and cost-effective PACS & RIS infrastructure delivery service to users, customers and clients.
- In accordance with change control procedures, evaluates the need for technical changes to the operation of the PACS & RIS infrastructure and executes approved changes.
Please refer to the Job Description & Personal Specification for further information.
Job description
Job responsibilities
- Carries out assignments, alone or as part of a team, applying knowledge, skills and experience. Demonstrates an understanding of the issues of interest to the client organisation and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.
- Recognises needs outside own area of knowledge, recognises how these areas relate, calls for and works effectively with additional expertise as necessary.
- Maintains detailed knowledge of current practice within own area of expertise. Is aware of current developments within own area of expertise. Seeks awareness and in some cases detailed knowledge of areas outside own area of expertise as appropriate.
- Installs, tests and implements PACS & RIS and associated equipment.Ensures that all documentation related to the PACS & RIS infrastructure is developed and maintained.
- Monitors access to any part of the PACS & RIS infrastructure in accordance with established organisational procedures.
- Provides technical management and control of resources required to provide an efficient and cost-effective PACS & RIS infrastructure delivery service to users, customers and clients.
- In accordance with change control procedures, evaluates the need for technical changes to the operation of the PACS & RIS infrastructure and executes approved changes.
Please refer to the Job Description & Personal Specification for further information.
Person Specification
Educational Background
Essential
- GCSE 'C' grade or equivalent in English and Maths
- ICT Industry or Health Sector qualification or training certification in relevant technologies/products
Communication & Relationship skills
Essential
- Ability to relate appropriately to various professional groups both within and outside the Trust
- Good communication (spoken and written) skills
- Ability to document work accurately
- Good presentation skills
- Excellent interpersonal/team skills
- Able to build and maintain effective working relationships
- Good presentation skills
Desirable
- Ability to write clear, concise reports and develop and present business cases
Knowledge & Skills
Essential
- Picture Archiving Systems (PACS) for Radiology
- Radiology Information Systems (RIS)
- Independent Research and Analysis
- Proficiency at preceding BCS ISM level
- ITIL Service Management
Desirable
- PACS & RIS Management and Diagnostic software and toolkits
- Client and or Server Architecture/Infrastructures
- Project Management methodology (I.E. PRINCE2)
Previous Experience
Essential
- Experience in a large organisation's PACS & RIS team or Radiology Department.
- Expert levels of technical knowledge and ability
- "Project" orientated track record, delivering to time and budget whole projects or subset tasks within a project
- Experience of working within a large organisation's, highly technical IT infrastructure related support team environment
- Experience delivering high quality productivity and performance within a small group in a highly pressurised and demanding organisation's core PACS or RIS service
Desirable
- Experience working in an ICT related customer focussed service delivery environment.
Personal Attributes
Essential
- Positive attitude and highly motivated
- Logical approach
- Calm temperament
- Mature, enthusiastic, can-do approach
- Ability to demonstrate high levels of concentrations and work to deadlines and be organised and consistent
- Ability to prioritise and work to deadlines
- Pro-active problem - solver with excellent analytical skills
Miscellaneous
Essential
- Driver with access to transport
Person Specification
Educational Background
Essential
- GCSE 'C' grade or equivalent in English and Maths
- ICT Industry or Health Sector qualification or training certification in relevant technologies/products
Communication & Relationship skills
Essential
- Ability to relate appropriately to various professional groups both within and outside the Trust
- Good communication (spoken and written) skills
- Ability to document work accurately
- Good presentation skills
- Excellent interpersonal/team skills
- Able to build and maintain effective working relationships
- Good presentation skills
Desirable
- Ability to write clear, concise reports and develop and present business cases
Knowledge & Skills
Essential
- Picture Archiving Systems (PACS) for Radiology
- Radiology Information Systems (RIS)
- Independent Research and Analysis
- Proficiency at preceding BCS ISM level
- ITIL Service Management
Desirable
- PACS & RIS Management and Diagnostic software and toolkits
- Client and or Server Architecture/Infrastructures
- Project Management methodology (I.E. PRINCE2)
Previous Experience
Essential
- Experience in a large organisation's PACS & RIS team or Radiology Department.
- Expert levels of technical knowledge and ability
- "Project" orientated track record, delivering to time and budget whole projects or subset tasks within a project
- Experience of working within a large organisation's, highly technical IT infrastructure related support team environment
- Experience delivering high quality productivity and performance within a small group in a highly pressurised and demanding organisation's core PACS or RIS service
Desirable
- Experience working in an ICT related customer focussed service delivery environment.
Personal Attributes
Essential
- Positive attitude and highly motivated
- Logical approach
- Calm temperament
- Mature, enthusiastic, can-do approach
- Ability to demonstrate high levels of concentrations and work to deadlines and be organised and consistent
- Ability to prioritise and work to deadlines
- Pro-active problem - solver with excellent analytical skills
Miscellaneous
Essential
- Driver with access to transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
