Clinical Support Worker

Job description

Job responsibilities

MAIN PURPOSE OF POST & JOB SUMMARY

As part of the interdisciplinary team, perform a range of supportive clinical, administrative and housekeeping tasks for the SDS clinical and technical teams, in order to facilitate the smooth running of the service, which provides a range of equipment to patients with complex disabilities. This can include posture and mobility equipment and assistive technology equipment.

PRINCIPAL DUTIES

Clinic support

Prepare clinic rooms and assessment equipment, including:

- ensuring that relevant moving and handling equipment is available and ready for use.

- ensuring that departmental cameras are charged and assisting team members in transferring images from cameras.

- liaison with company representatives to arrange for demonstration equipment to be made available.

Communicate with a wide variety of people, including those with significant communication difficulties and barriers to understanding, by telephone, email and in face-to-face encounters.

Make routine follow-up contacts with patients after provision of posture and mobility equipment and/or assistive technology equipment, using telephone or email, to determine outcomes and to identify any issues, passing the information back to qualified members of staff.

Be the point of contact for outpatient clinic administration: liaise with reception staff; escort patients to and settle them in the relevant clinic room; liaise with the administration team in relation to arrangements for hospital transport.

After use, clean the clinic room and any used assessment equipment, returning the latter to stock.

Assist team members in researching specific pieces of equipment to meet specific clinical and functional requirements.

Have a general working knowledge and understanding of the range of equipment issued by the service and be confident and competent in its use and limitations.

Liaise with professionals across the Trust and other organisations including social services, schools, and day centres.

Occasionally, during physical assessments of patients, record clinical data for qualified members of staff, either manually or electronically.

Occasionally, during physical assessments of patients, assist in the moving and handling of patients using hoists, sliding sheets, slide boards, and other forms of manual handling equipment.

The post holder will occasionally be directly exposed to distressing or emotional circumstances.

Occasionally escort and assist team members working in the community.

Occasionally work with patients on a one-to-one basis, both in clinic and in the community.

Occasionally deliver or collect pieces of equipment in the community using a lease/hire vehicle.

Equipment

Clean, keep tidy, re-stock and prepare for use, sleep systems, and postural supports and on occasions computer access hardware, some of which will require manual handling due to bulk and weight.

Control stocks of departmental equipment to be issued, i.e. carry out regular stock checks and request re-order of equipment when required.

Assemble mechanical components, including the use of basic hand tools.

Assist in keeping the workshops clean and tidy.

Assist in keeping fleet vehicles clean and tidy, including driving vehicles to car washing facilities if required.

Assist in the provision of educational courses within OCE in respect of preparing equipment for teaching purposes and helping to set up teaching facilities.

There will be occasional exposure to unpleasant working conditions, particularly from soiled clinic bedding and used postural support systems.

Administrative

Act as a point of contact for clinical/technical queries coming into the department, liaising with the clinical/technical team as required.

Interact with the electronic patient record (EPR) system both to find and to enter patient information.

Manage and prioritise own day to day work tasks, also taking direction from qualified members of staff.

Maintain stocks of office stationery and paper forms.

The post holder must be able to cope with regular interruptions to their work to support team members as required by the service. They must also be able to prioritise tasks to ensure the smooth running of the service.

Addendum to Job Descriptions (All staff)

Health and Safety

The post holder must be aware of individuals responsibilities under the Health and Safety at Work Act and identify and report, as necessary any untoward incident or accident or potentially hazardous environment.

Infection Control

• All staff must adhere to the Trusts Infection Control policies and procedures.
• Clinical staff must comply fully with the Hand Hygiene Policy and its associated procedures.
• Staff members have a duty to attend mandatory infection control training provided for them by the Trust as stipulated in the Infection Control Policy and procedures.
• Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty to contact Occupational Health
• Managers are responsible for ensuring that Infection Control policies are adhered to by the staff they manage, and for ensuring that appropriate audits of policy are conducted to provide assurance of compliance.

Safeguarding Children and Vulnerable Adults

• Ensure that all Trust; regional and national safeguarding policies and legislation are adhered to.
• Follow relevant policies should they have concerns regarding the welfare of a child or vulnerable adult.
• Attend safeguarding training as part of mandatory and statutory training at a level appropriate to the position held.

Finance

• All staff are accountable for exercising economic and efficient use of the Trust financial and physical resources as well as ensuring the security of Trust property. All staff must also always adhere to statutory guidance within the Trusts Standing Financial Instructions and Standing Orders.

Human Resources

• To be responsible for own professional development and to participate in the Trust Performance Review Process

The post holder must always carry out theses duties and responsibilities with due regard to the Trusts Equal Opportunities policy and is expected to promote and implement the Trusts Equal Opportunities Policy.

Follow absence reporting procedures by phoning FirstCare for all sickness absences in line with Trust policy and procedure.

Governance

The post holder is required to familiarise him/herself with and comply with the Trusts policies and procedures.

Information

You will be expected to adhere to the Data Security, email and internet policies that concerns your job role within the Trust

You will be expected to attend security and confidentiality training, arranged as and when required.

Should you have any matters of concern, you are welcome to, and encouraged to, raise your concerns with your Manager/Director.

You should ensure that any information you record is accurate and correct in both electronic and paper records if appropriate.

No Smoking

• The post holder will be expected to observe the No smoking policy of the Trust.

Sustainability

To act as a good corporate citizen by promoting effective energy management, minimising waste, leveraging suppliers, and reducing business travel where possible

Person Specification

Essential and Desirable

Essential

• GCSE Maths & English or equivalent
• A-level education or equivalent
• Able to work on own initiative and to anticipate forthcoming requirements of the team/service
• Methodical and thorough approach to work activities
• Self-organised
• Attention to detail
• Proficient computer skills in word processing, internet & email, accessing information contained in databases & spread sheets
• Strong communication skills (many patients of SDS have communication difficulties) oPatient and constructive telephone manner oFlexible approach to work, being able to re-prioritise work according to demands on the service
• Responsive so as to be able to change quickly and effectively between one task and another oAble to work under pressure
• Able to work with a wide variety of people
• Valid driving license
• Physically fit and able to carry out a range of moving and handling tasks with both patients and equipment

Desirable

• Practical training or education in a health or social care setting or subject
• Administrative experience
• Working in a team
• Working with people having disabilities
• Working in a health or social care setting
• Experience of disability equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Specialist Disability Service, Oxford Centre for Enablement

Nuffield Orthopaedic Centre, Windmill Road

Headington

OX3 7HE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)