Job summary
An exciting opportunity has arisen for an Assistant Service Manager within Specialist Surgery for 12 months.
To be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.
This will include:
Ensuring that all local processes are in line with Trust and National processes
- Reviewing and improving data quality within the directorate and clinical business units
- Working with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
- Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
- Maintaining an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded
- Ensuring that all activity is appropriately captured and coded to maximise income for the services and the directorate
We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.
Main duties of the job
Maintain an overview of the delivery of patient access targets within the Directorate.
Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches,
Validate Pathways and ensure that the data used to measure patient access targets is accurate.
Deliver service-specific training to help staff and services to deliver efficient and effective administration processes.
Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits.
Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access.
Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives.
Line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development.
To act as a role model to less experienced staff at all times.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.ukThe Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel
Job description
Job responsibilities
Work with services to identify and improve processes to improve data quality and reduce RTT and data validation work each month.
Maintain overall responsibility for the day to day management of the service PTL and work with Service Manager and Deputy Operational Services Manager to ensure that the patient pathway is managed in accordance with the Trust Elective Access Policy.
Take the lead on new access and booking initiatives within the Directorate and work with services and staff to develop action plans and implementation plans.
Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.
Work with the services to ensure that the e-Referral system (eRS) is kept up to date and that any Appointment Slot Issues (ASI) are addressed and patients that have been added to the ASI list are contacted in the required timeframe.
Be the Departmental Point Person for authorisation of clinic templates, and where necessary submitting of clinic templates.
Work within the services to ensure that clinics and theatres are utilised to the maximum capacity.
Carry out validation for other key targets including cancellations and diagnostic waits to support the service in delivering against other supporting targets.
Provide information and reports to support the analysis of directorate performance and work with the Deputy Operational Services Manager and Service Managers on performance improvement plans as required.
Work with the Clinical Coding Team and Services to ensure that all patient episodes are appropriately coded and captured.
Work with services to ensure that all activity is captured and recorded including the checking in and out of all outpatient appointments, closing down of clinics and maximisation of income capture within the services.
To train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.
Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head an& Neck Unit.
Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.
Job description
Job responsibilities
Work with services to identify and improve processes to improve data quality and reduce RTT and data validation work each month.
Maintain overall responsibility for the day to day management of the service PTL and work with Service Manager and Deputy Operational Services Manager to ensure that the patient pathway is managed in accordance with the Trust Elective Access Policy.
Take the lead on new access and booking initiatives within the Directorate and work with services and staff to develop action plans and implementation plans.
Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.
Work with the services to ensure that the e-Referral system (eRS) is kept up to date and that any Appointment Slot Issues (ASI) are addressed and patients that have been added to the ASI list are contacted in the required timeframe.
Be the Departmental Point Person for authorisation of clinic templates, and where necessary submitting of clinic templates.
Work within the services to ensure that clinics and theatres are utilised to the maximum capacity.
Carry out validation for other key targets including cancellations and diagnostic waits to support the service in delivering against other supporting targets.
Provide information and reports to support the analysis of directorate performance and work with the Deputy Operational Services Manager and Service Managers on performance improvement plans as required.
Work with the Clinical Coding Team and Services to ensure that all patient episodes are appropriately coded and captured.
Work with services to ensure that all activity is captured and recorded including the checking in and out of all outpatient appointments, closing down of clinics and maximisation of income capture within the services.
To train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.
Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head an& Neck Unit.
Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.
Person Specification
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Essential
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
