Job summary
We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Ophthalmology Directorate. The successful candidate will need to have experience of working in the NHS and Knowledge of the 18-week Pathway. Applicants should be well organised with excellent communicational skills and able to work well under pressure and be a key team player.
Main duties of the job
To ensure that all patients receive the relevant follow up appointment in line with the recommendations of the clinical team. The post holder is required to check the records of any patient on the system who has not been marked as discharged, but that doesn't have a follow up appointment booked. Close liaison with colleagues to ensure that appropriate appointments are booked in a timely manner.
The post holder will work very closely with the 18 Week Validation Officer and Assistant Service Manager for the department to ensure the whole patient pathway is maintained. To assist the 18 week Data Validation Clerk to ensure that the information, at patient level, is accurately recorded before being reported to the Department of Health by validating the information held on our electronic systems.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel
Job description
Job responsibilities
- Maintaining a registry of patients without an appointment and keeping this organised (by clinic type, date by which each patient was due to be seen, and high risk versus low risk status), accessible, and up-to-date.
- Informing the Consultant and the Service Manager of any patients whom they come across who are thought to be at significant risk of coming to harm if their appointment is delayed.
- Contacting any potential patients identified as lost to follow up via telephone or email to inform them of the date and time of their appointment.
- Account for all patients who have been seen in the high risk sub-specialties such as Glaucoma & Medical Retina within one week of their appointment. All requests for follow up appointments for patients attending the clinics should be immediately actioned by the Receptionists or Patient Pathway Administrator. If for any reason there is no capacity for an appointment within the appropriate timescale then the relevant staff member should flag this with the Failsafe Officer to manage in liaison with the Consultant and Service Manager.
- Maintain a list of patients who have been lost to follow up and try to contact these patients to understand the reasons why they might have been lost to follow up and arrange further appointments for them as required. The Failsafe Officer will need meet weekly with the Consultant to ensure they are kept up-to-date with this cohort of patients.
- Work with the Failsafe Officer within the Oxfordshire Diabetic Retinopathy Screening Service to ensure that any patients that they come across whom they think might have been lost to follow up from the hospital eye services are also accounted for.
Job description
Job responsibilities
- Maintaining a registry of patients without an appointment and keeping this organised (by clinic type, date by which each patient was due to be seen, and high risk versus low risk status), accessible, and up-to-date.
- Informing the Consultant and the Service Manager of any patients whom they come across who are thought to be at significant risk of coming to harm if their appointment is delayed.
- Contacting any potential patients identified as lost to follow up via telephone or email to inform them of the date and time of their appointment.
- Account for all patients who have been seen in the high risk sub-specialties such as Glaucoma & Medical Retina within one week of their appointment. All requests for follow up appointments for patients attending the clinics should be immediately actioned by the Receptionists or Patient Pathway Administrator. If for any reason there is no capacity for an appointment within the appropriate timescale then the relevant staff member should flag this with the Failsafe Officer to manage in liaison with the Consultant and Service Manager.
- Maintain a list of patients who have been lost to follow up and try to contact these patients to understand the reasons why they might have been lost to follow up and arrange further appointments for them as required. The Failsafe Officer will need meet weekly with the Consultant to ensure they are kept up-to-date with this cohort of patients.
- Work with the Failsafe Officer within the Oxfordshire Diabetic Retinopathy Screening Service to ensure that any patients that they come across whom they think might have been lost to follow up from the hospital eye services are also accounted for.
Person Specification
Education and Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Administrative experience
- Experience of using a full range of IT/Patient data systems including;
Desirable
- Previous experience within a Waiting list role or Elective Access role
- An understanding of the Trust's Elective Access Policy
- Medical Terminology
Experience and Skills
Essential
- Accurate data entry, typing and checking skills
- Proven experience within an administrative role
- Knowledge of RTT 18 week pathways
Desirable
- Previous NHS experience
- Evidence of team working
Interpersonal Skills/ Communication Skills
Essential
- Excellent interpersonal and communication skills; Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Experience of dealing with stressed/upset individuals in an empathetic manner.
Desirable
- Evidence of interacting with a wide range of people
Person Specification
Education and Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Administrative experience
- Experience of using a full range of IT/Patient data systems including;
Desirable
- Previous experience within a Waiting list role or Elective Access role
- An understanding of the Trust's Elective Access Policy
- Medical Terminology
Experience and Skills
Essential
- Accurate data entry, typing and checking skills
- Proven experience within an administrative role
- Knowledge of RTT 18 week pathways
Desirable
- Previous NHS experience
- Evidence of team working
Interpersonal Skills/ Communication Skills
Essential
- Excellent interpersonal and communication skills; Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Experience of dealing with stressed/upset individuals in an empathetic manner.
Desirable
- Evidence of interacting with a wide range of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Unipart House
Unipart House Oxford Road, Cowley, Oxford
Oxford
OX4 6LN
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
