Oxford University Hospitals NHS Foundation Trust

Receptionist/Administrator

This job is now closed

Job summary

We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis.

Reliability, flexibility and a friendly disposition are all attributes the ideal candidate will possess. A well-presented, enthusiastic, confident and capable person, you will need to be a good team member, possess excellent administrative, organisational skills, be self-motivated and able to pay attention to detail. Exceptional communication skills, customer service and presentation are essential. Confident telephone skills are essential for this role.

It is fundamental to the post to have a courteous manner in sometimes-difficult situations. The successful applicant will have excellent IT skills and work well as part of a team.

We are recruiting to one reception post of 37.5 hours per week. Working days to be Monday to Friday 9am - 5pm (this is non-negotiable).

For an informal discussion, please contact Katie Harris, Complaints and Patient Services Manager on 07881 615199 email

Main duties of the job

All aspects of reception duties including :

Answering and dealing with telephone queries, both internal and external, patients , GP'S.

Booking, rescheduling and preparation of patients appointments.

Ensuring a smooth running and welcoming reception ,adhering to local and Trust policies and procedure.

Above list is not exhaustive.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

31 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-CORP-5945900-B3

Job locations

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Job description

Job responsibilities

Responsible for outpatients reception, dealing with telephone, in person enquires.

Boking and rescheduling outpatients appointments, awareness of the Thrust 18 week pathway policy.

Providing a calming, efficient service to all internal and external contacts.

Working with in and part of a team, ability to communicate efficiently at all levels.

Flexibility with work duties and hours if required.

Job description

Job responsibilities

Responsible for outpatients reception, dealing with telephone, in person enquires.

Boking and rescheduling outpatients appointments, awareness of the Thrust 18 week pathway policy.

Providing a calming, efficient service to all internal and external contacts.

Working with in and part of a team, ability to communicate efficiently at all levels.

Flexibility with work duties and hours if required.

Person Specification

N/A

Essential

Desirable

Person Specification

N/A

Essential

Desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)