Job summary
Oxford University Hospitals NHS Foundation Trust (" the Trust") is committed to 'Delivering Compassionate Excellence' and upholding the NHS Constitution to deliver the best quality patient care. This will be achieved by ensuring that our staff work in a healthy and safe environment; and are competent in relation to their core skills (previously referred to as statutory and mandatory training) requirements, and role specific training
Main duties of the job
- Uploading courses to the system and monitoring, ensuring key SOP's and processes are followed.
- Creating new course content and dashboard development, and updating content on the Trust's intranet and social media platforms, including content provided by training delivery facilitators to create courses
- Building good relationships with Subject Matter Experts, training delivery facilitators and assisting with their queries, performing spot training where required
- Supports the management and resolution of HelpDesk queries to ensure the team meets the OUH agreed targets, and user's requests are met.
- Monitoring and processing emails, phone calls and system queries to relevant teams within department and to wider Trust web-based applications and systems, in a timely manner.
- Processing bookings and cancellations as required.
- Supporting online Corporate and other professional Inductions
- Troubleshooting various issues with learner accounts and records, course completion issues by providing responses within timescales, and ensuring regular communication with the requester.
- Problem solving and ability to work through to a solution or to escalate.
- Adhering to team processes and SOP's, ensuring regular communication with issue owner,
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
Data Analysis and Reporting
- Input and retrieve information from the ESR or other appropriate databases/ systems.
- Set-up of courses ensuring the high accuracy of data and information to the appropriate audiences.
- Run scheduled and ad-hoc reports and requests from to provide the Trust, managers and staff with high quality accurate data for monitoring and reporting. in line with agreed targets and trajectories and audit processes which ascertain how our people view the quality of their training and appraisal
- Update and analyse course evaluation information, identifying themes and where require Providing poor feedback back to providers to enable changes to be made.
Technical
- Quick and accurate keyboarding and data entry.
- Supporting the development and working in line with Standard Operating Procedures (SOP)
- Previous working knowledge of Totara LMS system is an advantage.
- Personally responsible for:
- Trust equipment issued to carry out duties
- maintaining confidentiality
- planning and monitoring the quality of work (either their own or others)
Job description
Job responsibilities
Data Analysis and Reporting
- Input and retrieve information from the ESR or other appropriate databases/ systems.
- Set-up of courses ensuring the high accuracy of data and information to the appropriate audiences.
- Run scheduled and ad-hoc reports and requests from to provide the Trust, managers and staff with high quality accurate data for monitoring and reporting. in line with agreed targets and trajectories and audit processes which ascertain how our people view the quality of their training and appraisal
- Update and analyse course evaluation information, identifying themes and where require Providing poor feedback back to providers to enable changes to be made.
Technical
- Quick and accurate keyboarding and data entry.
- Supporting the development and working in line with Standard Operating Procedures (SOP)
- Previous working knowledge of Totara LMS system is an advantage.
- Personally responsible for:
- Trust equipment issued to carry out duties
- maintaining confidentiality
- planning and monitoring the quality of work (either their own or others)
Person Specification
Qualifications
Essential
- oGCSE English and Maths (minimum grade C or equivalent)
- oHigher Education qualification (i.e. 'A' Level/NVQ 3) or equivalent/previous experience in an Administration role.
Experience
Essential
- oExperience working in a customer facing role and dealing with and resolving customer requests
- oExperience of working with web-based systems, Learning Management systems, databases, inputting, retrieving data and reporting
Desirable
- oPrevious NHS experience
- oPrevious experience in NHS systems including e-Procurement, HR service desk, Learning Management Systems
- oExperience of working in a training team or role.
Personal Skills
Essential
- oAbility to organise work independently and prioritise work appropriately.
- oProactively network with staff in the service as well as other Trust departments.
- oExperience of working in an administrative role.
- oAbility to present ideas with clarity.
- oAbility to communicate effectively both verbally and in writing.
- oAbility and willingness to resolve problems.
- oWillingness to participate in development activities relating to role as appropriate (online/other training, temporary shadowing/coverage of alternative duties in the team
Behavioural Skills
Essential
- oWork in line with the Trust values.
- oAlways conducts self in a professional manner.
- oPositive attitude to all tasks and stakeholders.
Technical Skills
Essential
- oExcellent IT skills with Microsoft Office 365 software (e.g., Word, Excel, SharePoint, PowerPoint)
- oIn-depth understanding of IT applications and web-based systems (e.g. Office 365).
- oAdvanced keyboarding skills
Desirable
- oExperience of using a Totara (or Moodle-based) Learning Management System
- oExperience using HelpDesk software to address user issues (e.g. Service Now)
- oExperience using Oracle based databases (e.g. NHS ESR)
Person Specification
Qualifications
Essential
- oGCSE English and Maths (minimum grade C or equivalent)
- oHigher Education qualification (i.e. 'A' Level/NVQ 3) or equivalent/previous experience in an Administration role.
Experience
Essential
- oExperience working in a customer facing role and dealing with and resolving customer requests
- oExperience of working with web-based systems, Learning Management systems, databases, inputting, retrieving data and reporting
Desirable
- oPrevious NHS experience
- oPrevious experience in NHS systems including e-Procurement, HR service desk, Learning Management Systems
- oExperience of working in a training team or role.
Personal Skills
Essential
- oAbility to organise work independently and prioritise work appropriately.
- oProactively network with staff in the service as well as other Trust departments.
- oExperience of working in an administrative role.
- oAbility to present ideas with clarity.
- oAbility to communicate effectively both verbally and in writing.
- oAbility and willingness to resolve problems.
- oWillingness to participate in development activities relating to role as appropriate (online/other training, temporary shadowing/coverage of alternative duties in the team
Behavioural Skills
Essential
- oWork in line with the Trust values.
- oAlways conducts self in a professional manner.
- oPositive attitude to all tasks and stakeholders.
Technical Skills
Essential
- oExcellent IT skills with Microsoft Office 365 software (e.g., Word, Excel, SharePoint, PowerPoint)
- oIn-depth understanding of IT applications and web-based systems (e.g. Office 365).
- oAdvanced keyboarding skills
Desirable
- oExperience of using a Totara (or Moodle-based) Learning Management System
- oExperience using HelpDesk software to address user issues (e.g. Service Now)
- oExperience using Oracle based databases (e.g. NHS ESR)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Unipart House, Cowley
3rd Floor, Unipart House Business Centre Garsington Rd
Cowley, Oxford
OX4 2PG
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
