Job summary
Job Ref: IM&TS 268
Salary Scale: Band 6 (£35,392 - £42,618 depending on experience)
Hours: 37.5 hours per week
We are looking for a qualified and experienced training and development professional to join the Digital Training Team. The post holder will be involved in the design and delivery of an effective training programme for Trust employees to support the continuing implementation and enhancement of the Cerner Millennium Electronic Patient Record (EPR) and other related systems at the Oxford University Hospitals NHS Foundation Trust and associated organisations.
Main duties of the job
Within the Digital Training Team, you will be part of a wider team that provides end-user system training, application support and system testing for EPR and other related systems at the OUH NHS Foundation Trust and associated organisations.
As a specialist within the team your primary role will be to establish, and manage allocated training provision to ensure a wide variety of staff successfully complete their required training to undertake their roles and responsibilities with the range of systems used within the Trust.
This role will focus on the production and maintenance of the team's eLearning portfolio and as such will encompass the full training and development cycle from identification of training needs, setting objectives, writing scripts, design and development of eLearning programmes, management of testing, sign off and publishing of developed materials and providing appropriate user support as the programmes are released for use in the Trust.
You will also be involved in mentoring and supporting staff within the team as they develop in their training role.
The post holder will also work collaboratively with colleagues on specific projects to create effective training provision. Close cooperation will be necessary with other teams within the Trust and externally, in order to ensure efficient use of resources and prioritisation of training programmes.
About us
The Digital Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to several other Health organisations across Oxfordshire. This involves supporting over 13,000 workstations and printers, circa 18,000 staff users of systems, and over 1200 servers (over 85% virtual). During 2022, IM&T Services responded to 122,000 calls and were involved in multiple projects.
The training team deliver over 6,500 eLearning and seminar sessions annually.
Job description
Job responsibilities
- Ensures that requests for eLearning material are handled according to agreed procedures.
- Uses judgement to estimate priority and duration for the creation of eLearning Material.
- The post holder will attend learning design meetings with stakeholders for assigned projects and contribute to refining the raw content.
- Evaluate learning objectives and key learning points, and ensure they are addressed by the learning solution, in conjunction with internal stakeholders.
- Conduct own research to further understand learner and business requirements for each learning programme.
- Develop training modules that meet key learning objectives that the target audience needs. Modules need to be succinct, easy to follow, and formatted for self-learning, considering appropriate adult learning techniques.
- Develop and generate high quality instructional education material to convey complex and technical subjects in plain English. This could include, for example, text, video, animation, recorded presentations, or e-learning formats using design best practices, required templates and SOP frameworks etc.
- Work with internal stakeholders to ensure training design fits with the overall vision for the area and business requirement.
- Obtaining departmental approvals and pilots of educational material prior to release.
- Create a range of digital learning courses that will engage and motivate the end users.
- Manage strict deadlines whilst ensuring a high-end user experience.
- Explore the use of new technologies, apply these technologies where applicable and assist with technical solutions for e-learning modules.
- Be innovative and creative in the use of language, graphics, animations, interactions, audio, and video Evaluation.
- Work with internal stakeholders to design evaluation methods and metrics to ensure learning outcomes have been achieved.
- Investigates causes of incidents and issues with eLearning material and seeks resolution, analysing complex problem situations to determine underlying causes and helping users to recover or continue operation.
- For resolution, monitor progress and apply escalation procedures for unresolved incidents, ensuring that documentation of supported components is available and accessible to all who need to use it.
- Proposes, discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds as directed.
- Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.
- For unresolved incidents, provides an effective interface between users and service providers supplying all necessary diagnostic information.
For further information, please refer to the full job description and person specification.
Job description
Job responsibilities
- Ensures that requests for eLearning material are handled according to agreed procedures.
- Uses judgement to estimate priority and duration for the creation of eLearning Material.
- The post holder will attend learning design meetings with stakeholders for assigned projects and contribute to refining the raw content.
- Evaluate learning objectives and key learning points, and ensure they are addressed by the learning solution, in conjunction with internal stakeholders.
- Conduct own research to further understand learner and business requirements for each learning programme.
- Develop training modules that meet key learning objectives that the target audience needs. Modules need to be succinct, easy to follow, and formatted for self-learning, considering appropriate adult learning techniques.
- Develop and generate high quality instructional education material to convey complex and technical subjects in plain English. This could include, for example, text, video, animation, recorded presentations, or e-learning formats using design best practices, required templates and SOP frameworks etc.
- Work with internal stakeholders to ensure training design fits with the overall vision for the area and business requirement.
- Obtaining departmental approvals and pilots of educational material prior to release.
- Create a range of digital learning courses that will engage and motivate the end users.
- Manage strict deadlines whilst ensuring a high-end user experience.
- Explore the use of new technologies, apply these technologies where applicable and assist with technical solutions for e-learning modules.
- Be innovative and creative in the use of language, graphics, animations, interactions, audio, and video Evaluation.
- Work with internal stakeholders to design evaluation methods and metrics to ensure learning outcomes have been achieved.
- Investigates causes of incidents and issues with eLearning material and seeks resolution, analysing complex problem situations to determine underlying causes and helping users to recover or continue operation.
- For resolution, monitor progress and apply escalation procedures for unresolved incidents, ensuring that documentation of supported components is available and accessible to all who need to use it.
- Proposes, discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds as directed.
- Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.
- For unresolved incidents, provides an effective interface between users and service providers supplying all necessary diagnostic information.
For further information, please refer to the full job description and person specification.
Person Specification
Personal attributes
Essential
- Good personal presence
- Positive attitude
- Highly motivated
- Logical approach
- Calm temperament
- Patient & sympathetic
- Attention to detail
- Ability to adapt to working patterns which can be unpredictable
- A can do attitude
- Flexible approach to workloads
- Enthusiastic
- Self reliant
- Empathetic
Knowledge & Skills
Essential
- Strong team skills
- Ability to communicate across the organisation and within a team to ensure members work as one
- Ability to multi-task and work on own initiative, ensuring deadlines are met
- Ability to support users/colleagues through culture change
- Ability to relate appropriately to various professional groups within the Trust
- Excellent interpersonal skills
- Proven ability to instruct groups of varying ability and confidence levels
- Good coaching skills
- Ability to communicate effectively, including sensitive situations
- Good presentation skills
- Excellent oral, written & visual presentation skills
- Ability to negotiate and achieve consensus where there are a variety of views and requirements
- Analytical approach to problem solving
- Ability to analyse training needs
- Ability to evaluate training effectiveness
- Ability to motivate, encourage, persuade & influence
- Ability to manage own time and work load effectively without supervision
- Effective instructional training skills
- Information Governance awareness
- Possesses a broad knowledge of management skills
- Ability to apply Project Planning principals
- Ability to work autonomously within a broad range of Trust Policies and Standards.
- Knowledge of eLearning tools, preferably Articulate Storyline, Techsmith Camtasia and Audacity
- Ability to effectively train users
- Good understanding of the Health Care Sector
- Able to develop storyboards and video scripts
- Clear orator
- Has a detailed practical understanding of the topics to be taught
- Shows an interest in, and proven aptitude for, teaching instruction and training activities
- Has achieved proficiency in the Task of Application support - Level 3 or at Level 3 in another related SFIA Skill. Has some experience of working on projects and of communicating with users on technical issues
- Familiar with the activities, structure, and position in the organisation of the functions or departments for which services are provided
Technical Knowledge/ IT Skills
Essential
- Uses software to create reports, spreadsheets etc. as required
- IT & Application systems training
- Good knowledge of Application Systems
- Awareness of Clinical Systems
- Setting up training equipment (laptops, hubs, cabling)
- Good knowledge of ICT
- IT Literate and expert user with MS Office applications
- Keyboard Skills
- Proficient knowledge of intranet publishing
- Proficient in the business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners and competitors), in particular those aspects of the business that the specialism is to support (i.e. localised organisational awareness from a technical perspective) [KSC38]
Previous experience
Essential
- Facilitation of "open learning", catering for students with a wide range of ability and covering a wide range of software
- Experience in development of training courses and materials
- Experience of a User Support function
- Familiar with Customer Service Techniques
- Experience in delivery of adult training teaching
- Experience in leadership/mentoring a team/members
Educational Background
Essential
- Holder of full ECDL or equivalent experience
- GCSE 'C' grade or equivalent in English and Maths
- Educated to degree level or equivalent knowledge
- Recognised relevant training/teaching qualification, e.g. Post-Graduate Certificate in Adult Education; Certified Trainer Assessment Programme (TAP); Institute of IT Training; Certificate in Training Practice; Chartered Institute of Personnel & Development (CIPD); TAP Certificate in eLearning Design
- Willingness to Study
- ITIL Foundation
- Prince 2 Foundation
Miscellaneous
Essential
- Driver with access to transport
Person Specification
Personal attributes
Essential
- Good personal presence
- Positive attitude
- Highly motivated
- Logical approach
- Calm temperament
- Patient & sympathetic
- Attention to detail
- Ability to adapt to working patterns which can be unpredictable
- A can do attitude
- Flexible approach to workloads
- Enthusiastic
- Self reliant
- Empathetic
Knowledge & Skills
Essential
- Strong team skills
- Ability to communicate across the organisation and within a team to ensure members work as one
- Ability to multi-task and work on own initiative, ensuring deadlines are met
- Ability to support users/colleagues through culture change
- Ability to relate appropriately to various professional groups within the Trust
- Excellent interpersonal skills
- Proven ability to instruct groups of varying ability and confidence levels
- Good coaching skills
- Ability to communicate effectively, including sensitive situations
- Good presentation skills
- Excellent oral, written & visual presentation skills
- Ability to negotiate and achieve consensus where there are a variety of views and requirements
- Analytical approach to problem solving
- Ability to analyse training needs
- Ability to evaluate training effectiveness
- Ability to motivate, encourage, persuade & influence
- Ability to manage own time and work load effectively without supervision
- Effective instructional training skills
- Information Governance awareness
- Possesses a broad knowledge of management skills
- Ability to apply Project Planning principals
- Ability to work autonomously within a broad range of Trust Policies and Standards.
- Knowledge of eLearning tools, preferably Articulate Storyline, Techsmith Camtasia and Audacity
- Ability to effectively train users
- Good understanding of the Health Care Sector
- Able to develop storyboards and video scripts
- Clear orator
- Has a detailed practical understanding of the topics to be taught
- Shows an interest in, and proven aptitude for, teaching instruction and training activities
- Has achieved proficiency in the Task of Application support - Level 3 or at Level 3 in another related SFIA Skill. Has some experience of working on projects and of communicating with users on technical issues
- Familiar with the activities, structure, and position in the organisation of the functions or departments for which services are provided
Technical Knowledge/ IT Skills
Essential
- Uses software to create reports, spreadsheets etc. as required
- IT & Application systems training
- Good knowledge of Application Systems
- Awareness of Clinical Systems
- Setting up training equipment (laptops, hubs, cabling)
- Good knowledge of ICT
- IT Literate and expert user with MS Office applications
- Keyboard Skills
- Proficient knowledge of intranet publishing
- Proficient in the business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners and competitors), in particular those aspects of the business that the specialism is to support (i.e. localised organisational awareness from a technical perspective) [KSC38]
Previous experience
Essential
- Facilitation of "open learning", catering for students with a wide range of ability and covering a wide range of software
- Experience in development of training courses and materials
- Experience of a User Support function
- Familiar with Customer Service Techniques
- Experience in delivery of adult training teaching
- Experience in leadership/mentoring a team/members
Educational Background
Essential
- Holder of full ECDL or equivalent experience
- GCSE 'C' grade or equivalent in English and Maths
- Educated to degree level or equivalent knowledge
- Recognised relevant training/teaching qualification, e.g. Post-Graduate Certificate in Adult Education; Certified Trainer Assessment Programme (TAP); Institute of IT Training; Certificate in Training Practice; Chartered Institute of Personnel & Development (CIPD); TAP Certificate in eLearning Design
- Willingness to Study
- ITIL Foundation
- Prince 2 Foundation
Miscellaneous
Essential
- Driver with access to transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
