Job summary
In collaboration with the Directorate Operational Team and Deputy Clinical Director for Gastroenterology & Endoscopy , the post holder will be responsible for the strategic and operational management of the Gastroenterology & Hepatology services at OUH.
To ensure the efficient and effective day-to-day running of the Gastroenterology & Hepatology Department within the Gastroenterology, Endoscopy and Theatres (GET) Directorate and delivering quality, performance and financial plans, achieving key service improvements within the GET Directorate and line managing appropriate staff within designated clinical units.
Main duties of the job
This is a key position within the Directorate and in addition to the above, the post holder will be responsible for:
- Providing assurance to the Trust team regarding the management of patient pathways, to meet all elective access targets
- Indirect line management of a team of administrators operating across both the Horton and John Radcliffe sites, including recruitment, performance reviews and other HR issues
- Work in close collaboration with the key stakeholders within the Directorate, including the Endoscopy Service Manager, OSM team, Clinical Leads and Nursing colleagues
- Maintain broad oversight and ongoing support to both the Gastroenterology Ward and Day Case Unit at the John Radcliffe Hospital
- Organise and arrange extra Gastroenterology & Hepatology outpatient lists as required and agreed
- Jointly manage the Gastroenterology Medirota system in collaboration with the Endoscopy Service Manager
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
Service Delivery
- The post holder is responsible for supporting the OSM within the GET Directorate in the achievement of all elective access targets.
- To provide assurance to the Trust team regarding the management of patient pathways to meet all relevant RTT pathways and targets.
- To be responsible for overseeing the day-to-day management of all waiting lists ensuring best practice (PTL Management) is applied in line with national recommendations.
- To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the waiting list is clean at all times.
- To be responsible for ensuring that systems are in place to achieve delivery of the Directorates patient access targets, via the implementation of new processes and procedures and updating the OSM on at least a weekly basis.
- The post holder has overall responsibility for the operational management of the Gastroenterology & Hepatology waiting lists to monitor and take action to ensure that all quality, productivity and profitability targets are achieved. This will involve:
- Continuously monitor service capacity to ensure that it meets demand in order that national and local targets are met.
- Inform the OSM of any probable breaches and agree further plans to eliminate these.
- Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff.
- In conjunction with the clinical service, ensure that patients are booked in accordance with clinical priority and length of wait.
- In collaboration with the Endoscopy Service Manager, jointly manage the Gastroenterology Medirota, ensuring this is truly reflective of clinical activity within the department.
- Maintain a broad oversight and provide ongoing support to Gastroenterology & Hepatology Day Case Units and Wards, working closely with Ward Admin, Ward Sisters, the Matron and the OSM to ensure that activity is captured, and areas of concern are escalated as required.
- Organise and arrange extra Gastroenterology & Hepatology outpatient lists as required and agreed.
- Work with the Directorate team to ensure access to additional lists as required/ available/ affordable.
- Travel between the John Radcliffe Hospital and the Horton Hospital in Banbury.
See attached JD for full details.
Job description
Job responsibilities
Service Delivery
- The post holder is responsible for supporting the OSM within the GET Directorate in the achievement of all elective access targets.
- To provide assurance to the Trust team regarding the management of patient pathways to meet all relevant RTT pathways and targets.
- To be responsible for overseeing the day-to-day management of all waiting lists ensuring best practice (PTL Management) is applied in line with national recommendations.
- To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the waiting list is clean at all times.
- To be responsible for ensuring that systems are in place to achieve delivery of the Directorates patient access targets, via the implementation of new processes and procedures and updating the OSM on at least a weekly basis.
- The post holder has overall responsibility for the operational management of the Gastroenterology & Hepatology waiting lists to monitor and take action to ensure that all quality, productivity and profitability targets are achieved. This will involve:
- Continuously monitor service capacity to ensure that it meets demand in order that national and local targets are met.
- Inform the OSM of any probable breaches and agree further plans to eliminate these.
- Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff.
- In conjunction with the clinical service, ensure that patients are booked in accordance with clinical priority and length of wait.
- In collaboration with the Endoscopy Service Manager, jointly manage the Gastroenterology Medirota, ensuring this is truly reflective of clinical activity within the department.
- Maintain a broad oversight and provide ongoing support to Gastroenterology & Hepatology Day Case Units and Wards, working closely with Ward Admin, Ward Sisters, the Matron and the OSM to ensure that activity is captured, and areas of concern are escalated as required.
- Organise and arrange extra Gastroenterology & Hepatology outpatient lists as required and agreed.
- Work with the Directorate team to ensure access to additional lists as required/ available/ affordable.
- Travel between the John Radcliffe Hospital and the Horton Hospital in Banbury.
See attached JD for full details.
Person Specification
Education
Essential
- Management qualification or equivalent
- Educated to degree level or equivalent experience
- GCSE English and Maths at grade C or above
Skills & Abilities
Essential
- Experience of analysing and interpreting complex data sets
- Knowledge of RTT pathways
- Excellent interpersonal and negotiating skills with stakeholders of all levels
- Excellent communication skills - written and spoken (report writing and presentations)
- Understanding of budget/finance management
Desirable
- Working knowledge of hospital systems
- Ability to undertake audits
Experience
Essential
- Acute operational management experience
- Experience managing and motivating teams
- EPR experience
- Minimum of 3-years NHS experience
Desirable
- Experience using ORBIT+
- Knowledge of Trust policies and procedures
Knowledge
Essential
- Awareness of general management theory and practice - HR, finance and business development
- Experience of managing change/service improvement
Person Specification
Education
Essential
- Management qualification or equivalent
- Educated to degree level or equivalent experience
- GCSE English and Maths at grade C or above
Skills & Abilities
Essential
- Experience of analysing and interpreting complex data sets
- Knowledge of RTT pathways
- Excellent interpersonal and negotiating skills with stakeholders of all levels
- Excellent communication skills - written and spoken (report writing and presentations)
- Understanding of budget/finance management
Desirable
- Working knowledge of hospital systems
- Ability to undertake audits
Experience
Essential
- Acute operational management experience
- Experience managing and motivating teams
- EPR experience
- Minimum of 3-years NHS experience
Desirable
- Experience using ORBIT+
- Knowledge of Trust policies and procedures
Knowledge
Essential
- Awareness of general management theory and practice - HR, finance and business development
- Experience of managing change/service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
