Job summary
We are seeking to appoint aPatient Pathway Administratorto join our Oral & Maxillofacial team at the John Radcliffe Hospital.
We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
Main duties of the job
- Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Use of the digital transcription system (Dragon) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress.
- Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway.
- To assist the Patient Pathway Team Leader and the assistant service manager with the management of the Diagnostic Patient Tracking List (PTL).
- Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.
- Working with the Service Manager and supported by the Assistant Service Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Job description
Job responsibilities
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Trust Elective Access policy.
- Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
- Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
- On an as and when required basis, use the Trust IT systems (EPR, Dragon, PACS, Proton etc.) to; register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
- On an as and when required basis, assist with the processing of new referrals on Choose and Book/E-Referral System (eRS) and the Dental Electronic Referral System (DeRS).
- To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
- Working with the Service Manager and supported by the Assistant Service Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.
- Any other duties at the request of the Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.
Job description
Job responsibilities
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Trust Elective Access policy.
- Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
- Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
- On an as and when required basis, use the Trust IT systems (EPR, Dragon, PACS, Proton etc.) to; register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
- On an as and when required basis, assist with the processing of new referrals on Choose and Book/E-Referral System (eRS) and the Dental Electronic Referral System (DeRS).
- To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
- Working with the Service Manager and supported by the Assistant Service Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.
- Any other duties at the request of the Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.
Person Specification
Essential
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Good knowledge of patient pathways/ understanding of patient priorities and performance targets
- Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
- Maintains high standards and quality of work
- Organising, planning and prioritising skills
- Accurate data entry, typing and checking skills
Desirable
- Thorough knowledge of healthcare administrative systems and processes
- EPR Experience
- In-depth understanding of Medical Terminology
Person Specification
Essential
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Good knowledge of patient pathways/ understanding of patient priorities and performance targets
- Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
- Maintains high standards and quality of work
- Organising, planning and prioritising skills
- Accurate data entry, typing and checking skills
Desirable
- Thorough knowledge of healthcare administrative systems and processes
- EPR Experience
- In-depth understanding of Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
