Ward Clerk - Haematology

Job description

Job responsibilities

Administrative support to the ward

1. Welcome patients and visitors to the ward in a professional and friendly manner.
2. Answer the telephone and take messages from patients, doctors, clinical staff etc ensuring that all enquiries are dealt with and responded to. Maintain a sensitive and compassionate manner with patients and relatives in view of the delicate nature of the disease.
3. Ensure that all admissions and discharges are entered onto the hospital EPR system in a timely manner and that ethnic data is captured to achieve the Trusts target of 100%. Provide challenge to nursing staff when insufficient data is provided.
4. Update patients notes as necessary with correct demographic details, ensuring there is a supply of sticky labels and wrist bands with correct information if possible, prior to the patients admission.
5. Ensure that all notes for patients coming in to the ward are retrieved and available to medical and nursing staff.
6. Follow the Trusts tracking policy and use the EPR system appropriately when requesting or returning patient hospital notes.
7. Maintain high standards, ensuring an adequate supply of all stationery required by the medical staff is always readily available. Order any stationery and equipment needed by the clinical staff as and when required in a timely manner. Also amalgamate old notes and front sheets together.
8. Receive, sort and distribute post and taking appropriate action also recognising which letters/results the doctor will require notes for.
9. Using the hospital EPR system arrange follow up appointments for patients when they are discharged or if necessary liaise with relevant consultant secretary.
10. Ensure hospital transport is booked for patients where necessary.
11. On discharge of a patient, ensure that notes are in order and are available for clinical coding before returning to relevant storage. If incomplete, notes should be returned to nursing staff for nursing records to be filed.
12. Provide ward clerk cover for the haematology ward when needed.
13. Retrieve and track notes for the Triage service when requested.
14. When requested by the line manager, participate in the team approach for covering other administrative roles attached to the Haematology Wards i.e. Chemo Co-ordinator.
15. Receive monies donated to the ward and take to cashiers.

Housekeeper duties

1. To liaise with the cleaning contractor/in-house housekeeping services/Monitoring Officers to ensure that cleaning standards on the Wards meet the agreed specification and any unsatisfactory areas are rectified.
2. To provide supervision and guidance to domestic staff to ensure that standards and policies are met.
3. To liaise with the nursing and housekeeping team regarding the patients day, ensuring that work is planned in the most appropriate way to provide a patient focused and seamless service.
4. To ensure, in conjunction with the Ward co-ordinator, that patients are provided with appropriate beverages at regular intervals throughout the day. To make and serve beverages to relatives as instructed by the nursing staff and to ensure that patients have the necessary access to beverages throughout their stay in hospital.
5. To ensure that all patients have completed menu cards, giving assistance where necessary, and ensuring appropriate selections are made dependent on the patients dietary requirements. Ensure that the menus are returned to the Catering Department by the required time.
6. To ensure, in conjunction with the Catering Department that patient meals are served in a presentable and timely manner and that appropriate cutlery and condiments are supplied.
7. Assist with feeding dependent patients (following training and assessment of competence) and document accordingly.
8. To ensure that at the end of every meal and beverage service all cutleries, crockery and condiments are removed from the patient area and correctly stored, disposed of or returned to the main kitchen. To ensure that all meal tables and eating areas are suitably prepared for mealtimes and to make sure they are wiped clean at the end of each meal. To aid patients before and after meals to cleanse their hands.
9. To ensure patients have an appropriate supply of drinking water and a clean glass.
10. To physically ensure that patients can reach their food and assist patients as necessary e.g. Removing lids and cutting up food where required.
11. To maintain patient privacy, dignity and confidentiality at all times.
12. To ensure that patients are provided with a litter bag at the bedside and that they are emptied and replenished regularly.
13. To ensure that patients lockers, tables and chairs are clean and free of litter at all times.
14. To ensure that all alcohol gel dispensers, paper towels and soap for hand hygiene are replenished, thus contributing to the prevention of cross-infection from one patient to another.
15. To clean medical equipment as required in conjunction with nursing staff. Ensure that all patient equipment (e.g. hoist slings) is kept clean and in a usable condition.
16. To monitor the general Ward environment, co-ordinate necessary repairs and maintain records of reported defects and remedial action taken. Following agreed training, change spent light bulbs in angle poised over bed lamps.
17. To ensure that following discharge of a patient, the bed area and locker is cleaned and the bed re-made in preparation for incoming patients e.g. disinfecting wash bowls, soap and paper towels are replenished, and general tidying of all areas including the sluice.
18. To take responsibility for the hygiene standards within the Ward kitchen. To monitor fridge temperatures and take corrective action where necessary. Ensure any food in Ward fridges is labelled, dated and disposed of if not correctly labelled.
19. To take responsibility for the day room, relatives room, staff coffee room and reception area/office in ensuring that these areas are kept clean and are welcoming for patients and relatives. To ensure when necessary that a bed is made up in the relatives room.
20. To ensure all waste disposal bins are kept in good condition and are cleaned to ensure no cross infection.

Person Specification

Education/Qualifications

Essential

• oGCSE English (or equivalent) Grade C or above

Desirable

• oEPR trained (training available)

Attainments

Essential

• oLiterate, articulate and numerate
• oExperience of dealing with people

Desirable

• oExperience working with patients
• oExperience in the NHS

Skills and Abilities

Essential

• Excellent communication skills both written and verbal
• Good general computer and keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Churchill Hospital

Old Road

Headington, Oxford

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)