Service Manager

Job description

Job responsibilities

Main Tasks and Responsibilities

Service Delivery and Development

To support the Service Management Team in the following:

• Contribute to the strategic planning of services, identifying future resourcing requirements, ensuring that the Service meets contractual and other requirements
• Ensure the delivery of a responsive, high quality, value for money service
• Achieve patient access standards and activity targets with the available resources
• Monitor and take action to ensure that all quality, productivity and profitability targets are achieved
• In line with Directorate, Divisional and Trust strategy, develop best practice, service modernisation and improvement plans to enhance patient experience
• Facilitate change within and across organisational and professional boundaries
• Attend relevant meetings including but not limited to, the monthly Directorate Management Board meeting, and monthly Directorate Governance meeting, deputising as necessary for the Service Management Team, reporting service progress and taking actions as required
• Ensure effective communication with commissioners and other 3rd party providers, supporting the provision of key performance data as required

Business Planning and Financial Management

• Work with the Service Management Team to formulate an effective and viable business plan for the designated service, working to ensure that it conforms to the overall Directorate, Divisional and Trust business plan, considering the demand for services from the Trust as well as local and national trends and developments
• To be accountable for delegated budgets within the Service and support the Service Management Team to ensure the achievement of financial balance, manage expenditure within designated control levels and escalating issues to the Directorate Management Team by providing a monthly summary to the Services business meeting
• As part of the Service Management Team support the development and delivery of cost improvement programmes
• Prepare business cases as part of the Service Management Team as required for the development of the Service
• In conjunction with the private patient department ensure all private patient income due to the NHS is recovered into the Services budget
• Communicate the Trusts, Divisions and Directorates objectives, future plans and current progress against plans to all staff within the Service
• Be responsible for service level agreements, ensuring regular review, and provide data required for service planning

Performance Management

• To receive, deliver and monitor highly complex information relating to performance against set targets (for example, activity, finance, outcomes, utilisation and quality) within the Service, addressing variances should they occur to ensure effective delivery of services and standards
• To be responsible for the preparation and sharing of monthly activity and trend reports for the Service to enable accurate forecasting of performance against key financial, service and quality targets and standards
• Utilise a balanced scorecard approach to provide monthly summaries of activity performance for relevant meetings, highlighting areas of variance
• Take a proactive approach to identify actions required to rectify patient pathways when safety, quality and effectiveness of care does not meet the standards required

Human Resources Management

• To lead, manage, motivate and develop staff within the Service, to maintain the highest level of staff morale and to create a climate characterised by high standards of openness in line with the Trust values
• Ensure direct and indirect staff line-management arrangements within the Service are consistent with HR policies and procedures within the Trust and good practices in recruitment, appraisal, performance management and other policies is maintained
• Ensure training and development needs of staff are identified and reflected in the annual business plan
• Ensure the contributions and perspectives of all staff groups are heard, valued and influence management decision making
• In conjunction with the Directorate Management Team, develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trusts Workforce Effectiveness Strategy, focusing on enhancing the commitment of staff and optimising workforce productivity and performance
• Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and implement skill mix, staff deployment and changes as appropriate to meet the changing needs of patients within the financial budget
• Organise and carry out recruitment, selection, and induction of staff, ensuring all relevant trust policies and guidelines are followed
• Promote equal opportunities for staff and patients in accordance with the Trusts policies

Project Management

• To manage, support and facilitate service development projects, delivered within given timescales and within financial tolerances
• To work with staff to ensure the effective management and delivery of projects including performance management and evaluation. This may include working with partners outside OUHFT
• To provide progress and final reports to deadline in line with project milestones and to formally present project progress and outcomes to working groups and stakeholders, ensuring a high degree of acceptance of conclusions and recommendations based on project findings

Quality, Clinical Governance and Risk Management

• Promote a culture where governance and risk management are seen to be everyones responsibility
• To support the investigation and response to incidents, PALs and complaints, ensuring a timely response, with appropriate actions completed and learning shared, in line with the Trust policy
• Support the development and delivery of the Governance agenda including clinical and non-clinical aspects of care and service; this will include establishing systems to monitor clinical standards ensuring a high standard of care that is evidence based and integral to service delivery, involving patients and others in developing and enhancing these services
• To work with the Service Clinical Governance Lead to provide appropriate reports to meet the governance agenda in accordance with Trust governance priorities and quality strategy
• To attend the Divisional Data Quality meeting and support the Service to ensure high standards of administration and data quality are achieved at all times and any training needs highlighted
• To carry out regular review of incident reports, identifying trends and ensuring key learning is shared and changes implemented
• To be responsible for maintaining the risk register with the Service Management Team, ensuring risk assessments are completed, regularly reviewed, and mitigating actions and controls implemented, escalating risks as required to the Directorate Management Team
• Ensure regular monitoring of clinical and nonclinical issues with regards to Health and Safety including but not exclusively occupational health and safety, infection control, fire, environmental and organisational issues

Personal and Professional Conduct

• Be fully conversant with all Trust and departmental policies and guidelines, and ensure these are implemented and adhered to by all
• To act as a role model at all times, following and actively promoting Trust Values
• Maintain excellent working relationships with all staff groups, working alongside a multidisciplinary team committed to enhancing the quality of patient care
• Take reasonable care of ones own Health and Safety, and that of any other persons who may be affected by acts or omissions

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent qualification/experience
• Postgraduate Management Qualification or equivalent experience
• Evidence of continued professional development (CPD)
• GCSE English Language & Maths (or equivalent) at Grade C/4 or above

Experience

Essential

• Acute NHS operational management experience, in a complex organisation
• Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
• Evidence of successful operational leadership and effective involvement in change management
• Evidence of innovation and achievement in management practice

Desirable

• Experience of designing/ improving business systems and processes
• Project management experience

Technical Skills

Essential

• Experience of general management theory and practice, including quality, financial management, HR management and service/business development
• Change management/service improvement techniques

Desirable

• Broad understanding of the NHS and key policy issues that affect business performance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University NHS Foundation Trust

Address

Churchill Hospital

London Rd

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)