Job summary
OUH NHS Foundation Trust, IM&T Services
delivering ICT services to the NHS in Oxfordshire
Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 12,000 workstations and printers, circa 18,000 staff users of systems, and nearly 1100 servers (over 75% virtual). During 2021, IM&T Services responded to 150,000 calls and were involved in multiple projects
Job Ref: IM&TS 036
Salary Scale: Band 8B (£54,764 - £63,862) depending on qualifications and experience
Hours: 37.5 hours per week, permanent
The post holder will be responsible for the management of the technical teams that provide the operational delivery of core IT infrastructure services and end user devices across the Trust, and where applicable other supported Healthcare organisations.
Main duties of the job
- Working with the Head of IT and the Head of Service Assurance and Support the post holder will be responsible for overseeing the technical service delivery teams who will lead on implementation, support and maintenance of core infrastructure network or cloud based, services and technologies used within the Trust.
- The post holder will contribute to service management, service delivery, strategic development and continuous service improvement that will ensure effective IT services focussed on clinical system provision that underpins excellent clinical care to our patients.
- The post holder will have a focus on quality and appropriate system performance, using established and credible processes whilst ensuring alignment to industry trends to future proof Trust investments in infrastructure services. A key component of that quality will be ensuring a secure and robust cyber security posture supporting the Trusts statutory and regulatory requirements whilst having flexibility to support changing requirements as determined by key stakeholders in the Trusts Digital agenda.
- The post holder will have responsibility for implementing ITIL practice across the team and establishing good working relationships with all other teams within IM&T Services to deliver the Trust's Digital programme and other critical applications to the local health community.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here: www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
- Responsible for the management, development and operation of infrastructure systems and resources across the Trust.
- Ensure all Trust Digital Systems are run efficiently and effectively and that appropriate disaster recovery plans are in place.
- Ensure appropriate maintenance contracts are in place for key Digital systems.
- Assist with the development of the Digital infrastructure capital programme across the Trust and prioritise spend in line with the Digital Strategy.
- Manage and maintain participation of digital infrastructure staff in organisation-wide initiatives.
Please see Job Description for further details.
Job description
Job responsibilities
- Responsible for the management, development and operation of infrastructure systems and resources across the Trust.
- Ensure all Trust Digital Systems are run efficiently and effectively and that appropriate disaster recovery plans are in place.
- Ensure appropriate maintenance contracts are in place for key Digital systems.
- Assist with the development of the Digital infrastructure capital programme across the Trust and prioritise spend in line with the Digital Strategy.
- Manage and maintain participation of digital infrastructure staff in organisation-wide initiatives.
Please see Job Description for further details.
Person Specification
Other Knowlegde & Skills
Essential
- In-depth specialist knowledge of IM&T procedures acquired through degree or equivalent plus knowledge, experience & expertise in IM&T management & staff management to Masters level or equivalent.
- Experience & expertise in IM&T management & staff management to Masters level or equivalent
- Proficient in the system or method for managing quality
- Proficient in the complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service
- Proficient in the methods and techniques for writing effective reports
- Familiar with the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available. Examples: contextual enquiries, focus groups, structured interviews, questionnaires, observation, statistical analysis
- Familiar with the methods and techniques for negotiating contracts for the supply of ICT products and services
- Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services
- Is familiar with all aspects of service delivery. Displays up to date knowledge of significant areas of operational and/or development environments. Shows a thorough understanding of applicable project management and/or operational management standards and procedures including technical, quality, safety and financial matters across all areas of service delivery
- Possesses a thorough understanding of the business and commercial context of the employing organisation. Is at ease and effective in dealing with professionals and managers in other disciplines
- Sound understanding of desktop, network, telecoms, server and cloud technologies
- Sound knowledge of Cyber Security issues and their management
- Proven ability to drive projects and initiatives from conception through implementation while improving processes and best practices
Previous Experience
Essential
- Has worked in a customer focused environment
- Has worked in a senior ICT role for at least 5 years
- Experience in managing delivery teams of various sizes and scope in a matrix environment (may include staff, consultants, and vendors)
- Well-developed people management skills sufficient to oversee a professional services group
Desirable
- NHS experience
- Senior management role in an enterprise scale organisation
- Proficiency in the Role of Service Delivery Management - Level 6
Educational Background
Essential
- Educated to degree level or holds a professional qualification or has demonstrable sufficient relevant experience
Personal Attributes
Essential
- We expect our staff to live out the Trust's values which are: Learning, Respect, Delivery, Excellence, Compassion and Improvement. Please refer to "Living Out Our Values" document on the OUH website at https://www.ouh.nhs.uk/working-for-us/application/vbi/documents/Personal_Guide_to_Values.pdf
Communication & Relationship Skills
Essential
- Good interpersonal/team skills
- Ability to relate appropriately to various professional groups within the Trust
- Has wide and detailed ICT knowledge
- Displays good inter-personal skills at all levels of contact and in a wide variety of situations
- Excellent written, verbal communication and presentation skills
- Experience of setting and managing stake holder expectations; taking control of difficult situations to facilitate good outcomes. oProven ability to motivate, encourage and develop a team
- Experience presenting clear, concise well-structured arguments to support an opinion
- Ability to form, build and manage effective teams and hold teams accountable for results
Behavioral Skills
Essential
- Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information
- Demonstrates the ability to make, and take responsibility for, sound and far-reaching decisions on major technical and service delivery issues
- Influencing and persuading others to take a specific course of action when there is no direct line of command or control
- Identifying goals and objectives and motivating and leading others towards their achievement
- Excellent analytical & problem-solving skills
Technical Knowledge & Skills
Essential
- Proficient in the control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording
- Proficient in the standards associated with the practitioner's current Role. Examples: safety standards, departmental programming standards, organisational network performance standards, help desk procedures, corporate quality and change management processes
- IT Infrastructure Library (ITIL) Qualified
- Proficient in management of technical project lifecycle
Desirable
- PRINCE 2 Qualification
- Knowledge of Radiology IT systems
- Knowledge of Cancer IT systems
- Information Governance
- Risk Management
Micellaneous
Desirable
- Driver with access to transport
Person Specification
Other Knowlegde & Skills
Essential
- In-depth specialist knowledge of IM&T procedures acquired through degree or equivalent plus knowledge, experience & expertise in IM&T management & staff management to Masters level or equivalent.
- Experience & expertise in IM&T management & staff management to Masters level or equivalent
- Proficient in the system or method for managing quality
- Proficient in the complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service
- Proficient in the methods and techniques for writing effective reports
- Familiar with the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available. Examples: contextual enquiries, focus groups, structured interviews, questionnaires, observation, statistical analysis
- Familiar with the methods and techniques for negotiating contracts for the supply of ICT products and services
- Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services
- Is familiar with all aspects of service delivery. Displays up to date knowledge of significant areas of operational and/or development environments. Shows a thorough understanding of applicable project management and/or operational management standards and procedures including technical, quality, safety and financial matters across all areas of service delivery
- Possesses a thorough understanding of the business and commercial context of the employing organisation. Is at ease and effective in dealing with professionals and managers in other disciplines
- Sound understanding of desktop, network, telecoms, server and cloud technologies
- Sound knowledge of Cyber Security issues and their management
- Proven ability to drive projects and initiatives from conception through implementation while improving processes and best practices
Previous Experience
Essential
- Has worked in a customer focused environment
- Has worked in a senior ICT role for at least 5 years
- Experience in managing delivery teams of various sizes and scope in a matrix environment (may include staff, consultants, and vendors)
- Well-developed people management skills sufficient to oversee a professional services group
Desirable
- NHS experience
- Senior management role in an enterprise scale organisation
- Proficiency in the Role of Service Delivery Management - Level 6
Educational Background
Essential
- Educated to degree level or holds a professional qualification or has demonstrable sufficient relevant experience
Personal Attributes
Essential
- We expect our staff to live out the Trust's values which are: Learning, Respect, Delivery, Excellence, Compassion and Improvement. Please refer to "Living Out Our Values" document on the OUH website at https://www.ouh.nhs.uk/working-for-us/application/vbi/documents/Personal_Guide_to_Values.pdf
Communication & Relationship Skills
Essential
- Good interpersonal/team skills
- Ability to relate appropriately to various professional groups within the Trust
- Has wide and detailed ICT knowledge
- Displays good inter-personal skills at all levels of contact and in a wide variety of situations
- Excellent written, verbal communication and presentation skills
- Experience of setting and managing stake holder expectations; taking control of difficult situations to facilitate good outcomes. oProven ability to motivate, encourage and develop a team
- Experience presenting clear, concise well-structured arguments to support an opinion
- Ability to form, build and manage effective teams and hold teams accountable for results
Behavioral Skills
Essential
- Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information
- Demonstrates the ability to make, and take responsibility for, sound and far-reaching decisions on major technical and service delivery issues
- Influencing and persuading others to take a specific course of action when there is no direct line of command or control
- Identifying goals and objectives and motivating and leading others towards their achievement
- Excellent analytical & problem-solving skills
Technical Knowledge & Skills
Essential
- Proficient in the control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording
- Proficient in the standards associated with the practitioner's current Role. Examples: safety standards, departmental programming standards, organisational network performance standards, help desk procedures, corporate quality and change management processes
- IT Infrastructure Library (ITIL) Qualified
- Proficient in management of technical project lifecycle
Desirable
- PRINCE 2 Qualification
- Knowledge of Radiology IT systems
- Knowledge of Cancer IT systems
- Information Governance
- Risk Management
Micellaneous
Desirable
- Driver with access to transport
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
