Clerical Admin Assistant

Job summary

This is an opportunity for dedicated staff to join our Patient Access Centre Teams at Queens Hospital Burton. Here you will be part of a team committed to delivering the best possible customer care.

Post will be based at Samuel Johnson Community Hospital

The working days for this post would be Monday, Wednesday, Thursday and Friday, 08:30-17:00 with a half an hour lunch break.

Some of our services operate 6 days a week which will require a flexible approach to days/hours and allocation of duties(Saturday working and a variation of start and finish timesmay be required).

You will operate as part of the Trust's Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to-treatment education and validation services. This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement.

Main duties of the job

The post holder is required to provide clerical support ensuring that the professional and caring image of the department is maintained at all times.

The post will involve a combination of patient contact, both directly and over the telephone, consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the departmental systems.

Candidates need to demonstrate evidence of being computer literate and explain why they should be considered for this post and detail the transferable skills that you have for this administrative role.

To receive all patients attending outpatient clinics in a courteous manner, checking personal details at each visit and amending patient demographic information as required.

Booking appointments for patients ensuring booking rules/clinician's instruction are followed.

Be the main point of contact for enquiries from both patients and staff (in person, over the telephone and by email).

There may also be a requirement for light physical work in the movement of case notes.

You should be well motivated, organised and have the ability to cope under pressure whilst being flexible to the changing environment.

You should be an effective team player who is capable of working well within the team or autonomously

Supporting information: please explain in your application why you should be considered and what transferable skills do you have for an admin and clerical role.

Previous candidates need not apply.

Closing date of applications: 10 June 2025

Interview date: 24 June 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Samuel Johnson Community Hospital

Trent Valley Road

Lichfield

WS13 6EF

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Samuel Johnson Community Hospital

Trent Valley Road

Lichfield

WS13 6EF

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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