Pathway Co-ordinator (Waiting list)

Job summary

We currently have an exciting opportunity for enthusiastic, flexible and motivated individuals to join our team in the Imaging Business Unit at University Hospitals of Derby and Burton, at our Royal Derby Hospital site, as a Pathway Co-ordinator.

There are various roles available, both full time and part time working will be considered.

You will be expected to support an efficient waiting list service to the Consultants and Registrars, in respect of NHS work; work flexibly with or alongside waiting list staff, Consultants and other clinical teams as required. To offer a supportive administrative service in our out of hours registrar reporting team.Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O' level/GCSE (Grade C or 4/5 or above)

Full training will be given to the successful candidate. Shortlisted candidates are encouraged to visit the department.

Main duties of the job

To act as the single point of contact on behalf of the Consultant or Registrars in the out of hours reporting team, to the wards or A&E clinicians, for escalations and queries. Triage of queries via out of hours Registrar phone.

To ensure all queries are resolved with skill, sensitivity and in a courteous and professional manner. You must be a confident communicator and able to liaise with clinicians, clinical staff and patients and be able to multi-task.

You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.

Out of hours support with dispatching clinical correspondence related to NHS medical patients within agreed timescales and quality standards.

Escalation of urgent test results/correspondence is brought to the immediate attention of the Consultant/Registrar or his/her team.

Accurately informing clinicians of outcomes and information to influence the effective service delivery for all patients, including waiting list queries.

Inputting information onto various IT systems.

Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.

Closing date of applications: 22 May 2025

Interview date: 11 June 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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