Admin Pathway Team Leader

University Hospitals of Derby and Burton NHS Foundation Trust

The closing date is 02 April 2025

Job summary

A fantastic opportunity has arisen for a highly experienced, enthusiastic person to join the the ImpACT+ community respiratory team as a Admin Team Leader.

The ImpACT+ service delivery specialist respiratory services to patients in Southern Derbyshire. Based at the Florence Nightingale Community Hospital we work with Primary and Secondary care to deliver the best possible treatments for patients with chronic respiratory disease. The service works flexibly to provide treatments across a range of satellite clinic locations as well as domiciliary visits and weekly virtual MDT's with Primary care.

The ImpACT+ team is multi disciplinary consisting of Respiratory Consultants, Physiotherapists, Specialist Nurses, Occupational Therapists, Fitness Instructors, Clinical Assistants and Administrators.

You will join an established and valued admin team of Band 3's and Band 2's to support the service by supporting and co-ordinating administrative procedures across the admin team to ensure a highly effective service for patients.

Main duties of the job

You will need to have excellent communication and relationship skills to both work within the admin team and interact with clinicians and patients on a daily basis. You will be a visible a leader and enthusiastic with highly developed problem solving skills.

Your main duties will be:

Reviewing, Implementing and developing admin protocols and processes.
Managing our administration staff. Including involvement in HR processes.
Waiting List management.
Supporting in the delivery of training and developing our admin teams.
Collaborative working with both clinical and non clinical colleagues to develop our Service needs
Ensuring admin process run smoothly across the team.
Support the delivery of admin processes as needed as part of the team.
Having an active role in adding clinic ledgers to an electronic patient system
Co-ordinating and supporting admin processes within the team.

Closing date of advert: 02 April 2025

Date of interview: 16 April 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pro rata pa

Contract

Permanent

Working pattern

Part-time

Reference number

320-MED-1605

Job locations

Florence Nightingale Community Hospital

London Road

Derby

DE1 2QY

Job description

Job responsibilities

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Job description

Job responsibilities

Person Specification

Qualifications

Essential

A good standard of English to O Level/GCSE (A-C grade) or equivalent

Experience

Essential

Significant experience working in a patient administrative role including outpatients
Good organisational skills and the ability to prioritise workload
Ability to work independently and as part of a team
Experience of line management and people management

Communication

Essential

Evidence of negotiation and persuasive skills
Able to delegate work on a day-to-day basis

Teamwork

Essential

Experience of working as part of a team
Experience of leading an admin team

Person Specification

Qualifications

Essential

A good standard of English to O Level/GCSE (A-C grade) or equivalent

Experience

Essential

Significant experience working in a patient administrative role including outpatients
Good organisational skills and the ability to prioritise workload
Ability to work independently and as part of a team
Experience of line management and people management

Communication

Essential

Evidence of negotiation and persuasive skills
Able to delegate work on a day-to-day basis

Teamwork

Essential

Experience of working as part of a team
Experience of leading an admin team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.