End User Support Engineer
This job is now closed
Job summary
Do you hold a Full UK Drivers Licence? This is essential to this role.
The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals. You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests.
University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.
You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable, and you should have a good understanding of National Information Security Requirements.
If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.
Main duties of the job
Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations.
To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries.
Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
Closing date of applications: 22 January 2025
Interview date: 5 February 2025
About us
As a trusted organisation at the heart of our communities, we recognise the important role we canplay in supporting the public, patients, our own people and local partners in achieving the best ofhealth for the local population and the communities in which they live by providing Exceptional CareTogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to workas a Trust and the associated behaviours are becoming embedded in all aspects of how we work.In return we will offer:Development opportunities, both professional and leadership developmentOn-going support from recruitment to when you join our team and beyond.Staff benefits including employee assistance programme, discounted gym membership,onsite fitness classes, car schemesKey Facts:We see on average 4810 OP appointments a day.We are the 4th busiest Trauma & Orthopaedic outpatients department in England - anaverage of 2077 per week.An average of 1115 patients are seen in A&Es across our network every day - 3rd largest inthe country. Our hospitals admit an average of 195 emergency patients daily.Last year we undertook almost 33,700 planned surgical operations in our 57 operatingtheatres.We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day.UHDB is a research active University Hospital with a large and varied portfolio of clinicaltrials and research opportunities for all staff.
Details
Date posted
16 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year pa/pro rata
Contract
Secondment
Working pattern
Full-time
Reference number
320-TWS-1908
Job locations
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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