Pathway Support (Waiting List)

Job summary

An exciting opportunity has arisen for a flexible and motivated individual to join the Clinical Measurement team.

You will support the existing Waiting List Team by providing a quality and efficient service to our physiologists and patients.

You will act as the first point of contact for patients and clinical staff arriving in our department, you must ensure that all queries are answered with skill, sensitivity and in a courteous and professional manner.

You will be managing a waiting list and contacting patients to offer them an appointment.

Main duties of the job

Responsibilities of this role cover a wide range of administration and clerical duties including clinic preparation, waiting list management, appointment scheduling, reception duties and dealing with a wide range of telephone queries. Therefore, a flexible approach to workload is required.

You must be a confident communicator with the ability to liaise with staff at all levels, including peers, Physiologists, Nurses, Consultants and Management. You will also need to demonstrate good customer service skills as interaction with patients and relatives will be a daily occurrence.

Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure.

You should be able to demonstrate previous experience within an administrative role.

Core skills /qualifications include IT literacy, good written and communication skills, educated to NVQ level ll in Customer Service or equivalent and English Language and maths O'level/GCSE.

Closing date of applications: 17 January 2025

Interview date: 31 January 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

---