Pathway Support

University Hospitals of Derby and Burton NHS Foundation Trust

The closing date is 03 December 2024

Job summary

We require three enthusiastic, organised and flexible individuals to support patient scheduling and reception duties within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust. The post will be primarily based at our Royal Derby Hospital with a requirement for cross site working at our Florence Nightingale Community Hospital.

The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital and Queens Hospital Burton as well as 7 community sites throughout Derbyshire and East Staffordshire.

Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring diagnostic tests across a number of different clinical areas within Imaging, e.g. X-Ray, Ultrasound, CT Scan, MRI Scan, Nuclear Medicine, Bone Density.

There are opportunities for personal development within both admin and clerical and clinical teams within the Imaging Team.

The hours of this post are contracted at 37.5hrs, however part-time hours may be considered. Evening and weekend cover may be required on a rota basis. This is a cross site contracted role, which could include covering at Florence Nightingale Community Hospital, Derby.

Main duties of the job

Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holders will be required to work across UHDB.

Applicants should have demonstrable experience of working in a busy customer-focussed or care environment or have call handling and reception experience. Applicants must be experienced in using IT systems and/or appointment systems although training will be given.

Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.

Closing date of applications: 03 December 2024

Interview date: 17 December 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Date posted

20 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

320-CDCS-3325

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Job description

Job responsibilities

Person Specification

Good written communication

Essential

Good written communication on application form
Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
Demonstrates a good standard of education in English and Maths (O Level, GCSE)

Customer service experience

Essential

Demonstrates experience in a patient facing/customer service environment

Admin office experience

Essential

Demonstrates experience of working in an office environment and familiarity with office roles and responsibilities (taking telephone calls, processing paperwork, maintaining records
Demonstrates experience working with a team as well as undertaking tasks on their own
Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients

IT literacy

Essential

Demonstrates experience working with different IT systems and managing data
Good working knowledge of MS Office
Experience handling multiple data sources (across IT systems and paper based)

Desirable

Knowledge and experience of Imaging based IT

Organisational skills

Essential

Demonstrates experience and the ability to prioritise their own workload
Demonstrates experience managing multiple tasks

Person Specification

Good written communication

Essential

Good written communication on application form
Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
Demonstrates a good standard of education in English and Maths (O Level, GCSE)

Customer service experience

Essential

Demonstrates experience in a patient facing/customer service environment

Admin office experience

Essential

Demonstrates experience of working in an office environment and familiarity with office roles and responsibilities (taking telephone calls, processing paperwork, maintaining records
Demonstrates experience working with a team as well as undertaking tasks on their own
Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients

IT literacy

Essential

Demonstrates experience working with different IT systems and managing data
Good working knowledge of MS Office
Experience handling multiple data sources (across IT systems and paper based)

Desirable

Knowledge and experience of Imaging based IT

Organisational skills

Essential

Demonstrates experience and the ability to prioritise their own workload
Demonstrates experience managing multiple tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.