Administration Assistant (Outpatients)

University Hospitals of Derby and Burton NHS Foundation Trust

This job is now closed

Job summary

This is a great time to join University Hospitals of Derby & Burton NHS Foundation Trust(UHDB). We are currently undergoing a significant period of change that will enable us to deliver an even greater service to our patients.

Our ambition to be sector leaders in new models of administration, allowing us to continue to absorb growing demand and significantly increase our digital capability, whilst improving patient experience, ensuring they are in the hands of our brilliant people.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live.

UHDB is one of the largest employers in the region. As an 'anchor' organisation we play a wider role in society; setting an example in partnership with other large local employers across the public and private sector seeking to promote inclusion, raise the aspirations and prospects of young people, be a good employer and a major contributor to the local economy.

Main duties of the job

We currently have one part-time vacancy within our Antenatal Outpatient and Pregnancy Assessment Unit Team at the Royal Derby Hospital.

The weekly shift pattern is shown below and applicants must be able to commit to the shifts as shown each week.Tuesday 10:30 - 18:30 (7.5 hour shift)Wednesday 10:30 - 15:30 (5 hour shift)Thursday 10:30 - 18:30 (7.5 hour shift)Friday 11:00 - 19:00 (7.5 hour shift)Saturday 08:30 - 16:30 (7.5 hour shift)

You will have a background, in administration or customer service, a good telephone manner and have attention to detail. Self-motivation and being a good team player are further attributes that we value.

You will strive to have the desire to work in the NHS to support delivering great patient care. You will be expected to work flexibly to meet the needs of our services. Routinely on the same site, or wider if you would welcome that to further your experiences.

The experiences you will gain and the support we will give you for your personal development will help you to reach your full potential.

We know that you will thrive here, challenging your own ambitions with our fantastic career and learning and development opportunities.There's lots on offer, and we know you'll be impressed with our rewards and benefits package.

Closing date of applications: 24 October 2024

Interview date: 6 November 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata pa

Contract

Permanent

Working pattern

Part-time

Reference number

320-TWS-1833

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

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Job description

Job responsibilities

Person Specification

Knowledge

Essential

Good standard of English GCSE or equivalent
Previous customer care experience
Must be IT Literate to include word and excel or other experience
A recent Knowledge and understanding of administrative procedures

Desirable

An understanding of the 18 week RTT process
Knowlegde of the Trust Patient Access Policy

Physical

Essential

Standard keyboard skills
Daily need for light physical effort

Skills

Essential

Good communication Skills to include written , face to face and telephone
Must be a team player
Proven accuracy and organisational skills with the ability to prioritise own workload
Ability to work to deadlines

Requirement

Essential

Flexibility of working hours and duties

Person Specification

Knowledge

Essential

Good standard of English GCSE or equivalent
Previous customer care experience
Must be IT Literate to include word and excel or other experience
A recent Knowledge and understanding of administrative procedures

Desirable

An understanding of the 18 week RTT process
Knowlegde of the Trust Patient Access Policy

Physical

Essential

Standard keyboard skills
Daily need for light physical effort

Skills

Essential

Good communication Skills to include written , face to face and telephone
Must be a team player
Proven accuracy and organisational skills with the ability to prioritise own workload
Ability to work to deadlines

Requirement

Essential

Flexibility of working hours and duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.