Bereavement Officer

University Hospitals of Derby and Burton NHS Foundation Trust

The closing date is 27 October 2024

Job summary

We are looking to recruit two Bereavement Officers to join the Bereavement Team on a fixed term/secondment basis, this will be based at the Royal Derby Hospital but with regular cross-site working between there and Queens Hospital, Burton. This will be dependent on work load.

You will have excellent communication and organisational skills which will have been obtained in your work in previous administrative roles.

You will be providing a professional, sensitive and compassionate service, dealing with bereaved relatives and be exposed to distressing and emotive situations.

The role will require working closely with clinical and non-clinical staff, the Registrar, chaplaincy service, Coroner's office as well as the Medical Examiner and funeral directors. Advanced IT and literacy skills and experience of using a range of IT applications will be required.

Main duties of the job

The Bereavement Officer supports the Senior Bereavement Officer to ensure the smooth and efficient running of the Bereavement office. This post will ensure that they are providing a professional, compassionate and high quality service for relatives of the deceased patients in accordance with national legislation and Trust policies.

The Bereavement Officer will support the Senior Bereavement Officer to be responsible for undertaking administrative duties associated with the completion of medical (death certificates) in liaison with stakeholders.

The Bereavement Officer will need to ensure that doctors complete the appropriate legal documentation promptly and accurately and provide advice, support and information to facilitate this.

To ensure that newly bereaved families understand the procedures for the registration of a death and provide support in a sensitive and caring manner. To provide cover for the Senior Bereavement Officer during any period of absence.

To establish and maintain partnership working with agencies, such as the Registrar Service, Coroner's office, funeral directors, as well as internal services including chaplaincy, mortuary staff, clinical and non-clinical staff.

Closing date of applications: 27 October 2024

Interview date: 8 November 2024

If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, both professional and leadership development
  • On-going support from recruitment to when you join our team and beyond.
  • Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

  • We see on average 4810 OP appointments a day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
  • UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Date posted

11 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pro rata pa

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

320-TWS-1735-A

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Person Specification

Education, Training and Qualifications

Essential

  • Business Administration qualification or equivalent experience
  • Advanced level of IT literacy with experience of using a range of IT applications.

Experience & Knowledge

Essential

  • Experience of working within a team.

Desirable

  • Experience of working in a healthcare setting.

Skills and Ability

Essential

  • Excellent organisational skills due to fast-pace and frequently changing priorities of tasks in the department.
  • Ability to concentrate with multiple interruptions and changing tasks.

Communications and interpersonal skills

Essential

  • Excellent verbal and written communication and interpersonal skills.
  • Advanced communication skills in handling highly emotive and distressing situations.
  • Ensure effective partnerships with consultants, ward staff, clinical and non-clinical colleagues.

Values and Behaviours

Essential

  • Shows compassion and sensitivity when dealing with deceased patients' next of kin/significant others.
  • Professionalism when dealing with funeral directors, coroners offices, registrars, and other stakeholders.
Person Specification

Education, Training and Qualifications

Essential

  • Business Administration qualification or equivalent experience
  • Advanced level of IT literacy with experience of using a range of IT applications.

Experience & Knowledge

Essential

  • Experience of working within a team.

Desirable

  • Experience of working in a healthcare setting.

Skills and Ability

Essential

  • Excellent organisational skills due to fast-pace and frequently changing priorities of tasks in the department.
  • Ability to concentrate with multiple interruptions and changing tasks.

Communications and interpersonal skills

Essential

  • Excellent verbal and written communication and interpersonal skills.
  • Advanced communication skills in handling highly emotive and distressing situations.
  • Ensure effective partnerships with consultants, ward staff, clinical and non-clinical colleagues.

Values and Behaviours

Essential

  • Shows compassion and sensitivity when dealing with deceased patients' next of kin/significant others.
  • Professionalism when dealing with funeral directors, coroners offices, registrars, and other stakeholders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Senior Bereavement Officer

Susan Williams

susan.williams8@nhs.net

0133278557

Date posted

11 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pro rata pa

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

320-TWS-1735-A

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Supporting documents

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