Health Records Officer / Receptionist

Job summary

To provide a courteous and efficient outpatients/reception service.

To provide administrative support to the outpatient department.

This involves working closely and communicating effectively with a Multidisciplinary team using initiative, tact, and diplomacy.

To work as part of the health records team ensuring an efficient, high quality and timely service is provided. This includes the searching and preparing of clinical records.

To ensure that all clinical coding outcomes are correctly recorded for payment by results meeting required targets dates.

To scan new patient referrals onto CITO and maintain the accuracy of documents recorded on the PAS system.

To ensure that RTT (referral to treatment) rules are followed and recorded from correctly from the clinical input on outcome forms, this in order that the trust meets government targets.

To review the storage of case notes both on and off site when culling for retention and destruction, ensuring data corresponds with the Patient Administration System meeting the information governance standards.

Main duties of the job

Provide a courteous and efficient reception service to all Patients, make new and follow up appointments for outpatients using Lorenzo & SystmOne, generating letters and completing Outpatients Outcomes.

Ensure that the 18-week RTT (referral to treatment) end date is captured on SystmOne and Lorenzo.

To scan new patient referrals onto CITO and maintain the accuracy of documents recorded on the PAS system.

To file case notes and other documentation. To extract case notes in a timely manner ensuring that items are correctly booked out of the library to the new destination and either sent or made available for collection to the ward, clinic or office requesting the notes.

To sort and prepare the contents of case notes the folders and in accordance with the case note maintenance policy remove identified documentation sort and prepare items for scanning onto CD ensuring information is coded to ensure that all items can be identified and retrieved as and when required.

To check the case note attendance details, dates and alert sheets against the Patient Administration System to ascertain if the notes can either be destroyed, fall into the category of offsite storage or need to be merged with another active set of notes.

Answer general telephone and face to face enquiries in the department.

Closing date of applications: 5 September 2024

Interview date: 19 September 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Ilkeston Community Hospital

Heanor Road

Ilkeston

DE7 8LN

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Ilkeston Community Hospital

Heanor Road

Ilkeston

DE7 8LN

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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