Audiology Clerical Assistant / Booking Clerk

Job summary

An exciting opportunity has arisen for a Band 2 Clerical Assistant/Booking Clerk, to join our Audiology Administration Team. We provide services in multiple sites across Southern Derbyshire. This post will require working between the Royal Derby Hospital and the Florence Nightingale Community Hospital in Derby.

As the first point of contact for our patients, you must be enthusiastic, possess excellent interpersonal, organisation and communication skills, demonstrate a clear telephone manner and be highly motivated.

Essential qualities needed are strong organisational skills with the ability to multitask, and support other members of the team when required to do so.

Applicants should demonstrate previous experience of working within a customer/patient orientated environment and should have experience using IT systems.

Previous applicants need not re-apply

Main duties of the job

Following a period of training, you will be expected to input data through our Lorenzo and Auditbase (Audiology patient management) IT systems.

Your main duties will include booking/rearranging patient appointments by telephone/email/text, inputting data, posting out accessories, booking in ear moulds from the laboratory and general administrative duties.

It is desirable that you have previous experience of working with the general public ideally within a healthcare environment and also dealing with high volumes of calls on daily basis.

The post holder is required to provide clerical support ensuring that theprofessional and caring image of the department is maintained at all times. The post will involve patient contact via telephone/email/text and occasionally face2face and a range of clerical duties intended to ensure the smooth and efficient operation of the departmental systems.

This post is 37.5 hours per week (Monday-Friday) and may be either full time, part time or job share.

Closing date of applications: 1st August 2024

Date of interview: 15th August 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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