Job summary
The position is to provide support for the IT Service Desk and End User Support team. Provide technical support over the phone and ensure remote support for all end-user equipment, systems and software supported by the IT Shared Service. Support will be carried out in accordance with the customer's Service Level Agreement as well as the departmental guidelines and policies in the most efficient way.
Main duties of the job
We are looking to recruit a helpful, friendly and motivated person to be part of our IT Desktop Support Team based at Royal Derby Hospital.
You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Lorenzo are desirable and you should have a good understanding of national Information Security Requirements.
It is essential that you have your own transport and are willing to travel between UHDB Hospital sites.
Closing date of applications: 24 April 2024
Interview date: 8 May 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Job description
Job responsibilities
- Installation and decommissioning of IT hardware and software in line with established procedures. Ensure that new equipment is installed in a timely manner, to a high standard and all inventory information is up to date.
- Upgrade and update software to meet organisational and technical requirements.
- Configure PCs and other equipment to ensure it meets IT standards and user requirements. Ensure that software images are correctly applied and applications are set up and working correctly.
- Supports the day-to-day running of the first line support of the IT function and maintains the Trust's systems to ensure seamless and continuous provision of accurate information.
- Meets agreed service levels and response rates, records all work carried out on the service desk system. Ensures that the service desk are kept aware of faults, progress and scheduled maintenance.
- Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance IM&T's ability to respond to them.
- Unloading deliveries. Moving and storing boxes and equipment to help maintain a safe and tidy work place.
- Ensure maximum benefits are achieved from all IT hardware/software by keeping up to date on advances in this field.
- Follow procedures for maintenance/change control of IT systems.
- Help perform the computer rooms fire and theft systems checks and documents the results.
- Liaise with Network Support and Server Team to ensure equipment is commissioned appropriately.
- Carry out backups on all systems and ensure the tapes are stored correctly, in line with departmental procedures. Maintain logs of tapes used and faults escalated. Replace aged or defective tapes as required.
- Implement computer room and tape storage security measures, in line with Trust procedures.
- Follow all policies and procedures that govern working practices within the Trust.
- Follow the Trusts IM & T Security and IG Policies, and ensures that all computer security procedures are followed at all times, to maintain confidentiality and the requirements of the Data Protection Act.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Job description
Job responsibilities
- Installation and decommissioning of IT hardware and software in line with established procedures. Ensure that new equipment is installed in a timely manner, to a high standard and all inventory information is up to date.
- Upgrade and update software to meet organisational and technical requirements.
- Configure PCs and other equipment to ensure it meets IT standards and user requirements. Ensure that software images are correctly applied and applications are set up and working correctly.
- Supports the day-to-day running of the first line support of the IT function and maintains the Trust's systems to ensure seamless and continuous provision of accurate information.
- Meets agreed service levels and response rates, records all work carried out on the service desk system. Ensures that the service desk are kept aware of faults, progress and scheduled maintenance.
- Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance IM&T's ability to respond to them.
- Unloading deliveries. Moving and storing boxes and equipment to help maintain a safe and tidy work place.
- Ensure maximum benefits are achieved from all IT hardware/software by keeping up to date on advances in this field.
- Follow procedures for maintenance/change control of IT systems.
- Help perform the computer rooms fire and theft systems checks and documents the results.
- Liaise with Network Support and Server Team to ensure equipment is commissioned appropriately.
- Carry out backups on all systems and ensure the tapes are stored correctly, in line with departmental procedures. Maintain logs of tapes used and faults escalated. Replace aged or defective tapes as required.
- Implement computer room and tape storage security measures, in line with Trust procedures.
- Follow all policies and procedures that govern working practices within the Trust.
- Follow the Trusts IM & T Security and IG Policies, and ensures that all computer security procedures are followed at all times, to maintain confidentiality and the requirements of the Data Protection Act.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person Specification
Knowledge
Essential
- Knowledge of Desktop Support hardware/software
Desirable
- Knowledge of IT service processes e.g. SLAs, priorities, asset management
Experience
Essential
- Experience of supporting IT systems at a desktop level
Desirable
- Experience of supporting IT in an enterprise environment e.g. NHS
Person Specification
Knowledge
Essential
- Knowledge of Desktop Support hardware/software
Desirable
- Knowledge of IT service processes e.g. SLAs, priorities, asset management
Experience
Essential
- Experience of supporting IT systems at a desktop level
Desirable
- Experience of supporting IT in an enterprise environment e.g. NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
