Service Desk Analyst

Job summary

University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.

We are looking to recruit a helpful, friendly and motivated person to be part of our Service Desk Team based at Royal Derby Hospital. The Service Desk provide a responsive service for addressing IT queries, installations and faults.

Participation on a support rota covering an evening and weekend shift will be required as part of the role.

Main duties of the job

The Service Desk Analyst role provides effective and positive first line customer focussed support through the management of calls and handling the resulting incidents or service requests via the Trust Service Management System, Sunrise. Support the service operation using the incident management and request fulfilment processes, in line with Service Desk objectives.

You will use your technical and communication skills to understand and resolve IT issues or where necessary to escalate it to one of the specialist support teams. To provide initial technical advice and support relating to software applications, IT equipment and user accounts within the Service Desk Team.

The Service Desk is the central contact point for all IT users throughout the Trust, providing first line user support, in accordance with pre determined standards and procedures.

You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Previous 1st Line IT experience and knowledge of clinical IT systems are desirable and you should have a good understanding of national Information Security Requirements.

Closing date of applications: 5 March 2024

Interview date: 19 March 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.

• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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