Job summary
Full time 37.5 hpw (or part time hours may be considered)
Applications are invited to join our switchboard team. Switchboard deals with a high volume of calls and respond to a range of emergencies including Fire & Cardiac Arrest.
Applicants must have excellent communication skills, the ability to deal with staff and members of the public on all levels and the ability to work as part of a team. Keyboard skills are essential. PAS experience would be desirable. Previous experience of working on a busy Hospital switchboard would be advantageous.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Please note: for Secondment roles before an application is submitted, please ensure you have received the appropriate approval from your current manager and have completed documentation required beforehand (see secondment policy) , as this may delay the process if an offer was to be made.
The posts will be based at Northumbria Healthcare Manufacturing and Innovation Hub, Avenue Rd, Seaton Delaval, Whitley Bay NE25 0QJ but the post holder may be required to work at other sites within the Trust.
Main duties of the job
Due to the requirement to cover a 24 hour shift pattern there will be occasions where out of hours work is required. Staff are often required to cover a wide range of shifts sometimes at short notice.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Job description
Job responsibilities
To ensure that all calls to 11 Trust sites are connected to the relevant location in an accurate and timely manner.To respond to all emergencies including Cardiac Arrest, Fire, Security and Major Incident etc.To ensure that emergency group calls are instigated via the Multitone Bleep System.To activate daily testing of all Multitone Systems, ensuring that non responses are followed up and to maintain accurate records.To authorise relevant agreed actions in the event of paging system failure and to liaise with the IT Department and outside companies e.g Multitone.To receive and respond to All Trust alarms Via the Multitone Alarm System and to activate agreed urgent and emergency procedures and to liaise with relevant Trust personnel.To attend to car parking and security issues.To maintain and update a wide range of databases and spreadsheets on a daily basis.To maintain switchboard and emergency alarm systems in the event of Fire evacuation from the main Switchboard and to transfer to an alternative site in order to maintain continuity of service.To collate and maintain accurate records of Trust on call personnel, tracking information via Trust intranet and email systems.To change identity numbers on bleep/pagers and to keep accurate up to date records of all changes and faults.
To provide support and information to bleep/pager users
Job description
Job responsibilities
To ensure that all calls to 11 Trust sites are connected to the relevant location in an accurate and timely manner.To respond to all emergencies including Cardiac Arrest, Fire, Security and Major Incident etc.To ensure that emergency group calls are instigated via the Multitone Bleep System.To activate daily testing of all Multitone Systems, ensuring that non responses are followed up and to maintain accurate records.To authorise relevant agreed actions in the event of paging system failure and to liaise with the IT Department and outside companies e.g Multitone.To receive and respond to All Trust alarms Via the Multitone Alarm System and to activate agreed urgent and emergency procedures and to liaise with relevant Trust personnel.To attend to car parking and security issues.To maintain and update a wide range of databases and spreadsheets on a daily basis.To maintain switchboard and emergency alarm systems in the event of Fire evacuation from the main Switchboard and to transfer to an alternative site in order to maintain continuity of service.To collate and maintain accurate records of Trust on call personnel, tracking information via Trust intranet and email systems.To change identity numbers on bleep/pagers and to keep accurate up to date records of all changes and faults.
To provide support and information to bleep/pager users
Person Specification
Qualifications
Essential
- ECDL / Advanced keyboard skills or equivalent experience with an ability to use Microsoft Office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required
- NVQ level 1-2 in administration or equivalent experience
Desirable
- Basic knowledge of medical terminology
Experience and knowledge
Essential
- Experience of a call centre/customer services role
- Excellent communication and interpersonal skills
Desirable
- Previous switchboard experience
Person Specification
Qualifications
Essential
- ECDL / Advanced keyboard skills or equivalent experience with an ability to use Microsoft Office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required
- NVQ level 1-2 in administration or equivalent experience
Desirable
- Basic knowledge of medical terminology
Experience and knowledge
Essential
- Experience of a call centre/customer services role
- Excellent communication and interpersonal skills
Desirable
- Previous switchboard experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
