Job summary
This role is to join the Palliative Care admin team based at North Tyneside General Hospital however you may be require to work across different sites when required.
You will be require to provide comprehensive administrative support to clinical teams/managers. You will be responsible to the Lead Administrator and be required to act up in absence of the Lead Administrator for periods of annual leave/short-term sickness absence.
Manage diaries, arrange/minute meetings, communicate with key stakeholders, typing, filing, photocopying, processing financial documentation
Main duties of the job
Advanced typing & transcription of clinical & non-clinical documents (OCR 3 or equivalent qualification/experience).
Develop and maintain databases/spreadsheets to ensure quick and easy retrieval of information.
Collate and check data, producing graphs and reports for analysis.
Support management of all patient journeys including target administration e.g. CQUIN.
Support Lead Administrator with induction/training of new staff, sharing knowledge with colleagues.
Resource management - ordering of supplies & equipment.
Allocates work to Band 2 staff.
Assist in property management including coordinating general repairs and maintenance, health and safety, risk assessments, fire precautions and security systems.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
Establishing good levels of communication with manager(s), other admin/clerical staff, medical and nursing staff and key stakeholders including GP practices, patients and carers
Demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships
Produce accurate accounts of meetings/discussions.
Essential
RSA 3/OCR (or equivalent) + knowledge acquired through further experience
Good standard of education including literacy and numeracy
IT skills in the use of Microsoft products (Word, Excel etc) + Trust IT Systems
Audio typing skills
Excellent communication skills
Ability to work as part of a team
Good organisational skills
Ability to use a range of office equipment i.e. Fax, photocopier
Ability to demonstrate initiative and prioritise workload under pressure
Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services
Exercise judgement and initiative in highly sensitive areas when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person.
Be self-motivated and able to work with limited or without supervision within the Business Unit.
Ability to Multi-task
Exercise sensitivity and tact when dealing directly with patients / family members particularly when dealing with highly emotional issues - analysing and resolving any problems
Must be able to meet the travel requirements of the post. Driving licence preferred
Job description
Job responsibilities
Establishing good levels of communication with manager(s), other admin/clerical staff, medical and nursing staff and key stakeholders including GP practices, patients and carers
Demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships
Produce accurate accounts of meetings/discussions.
Essential
RSA 3/OCR (or equivalent) + knowledge acquired through further experience
Good standard of education including literacy and numeracy
IT skills in the use of Microsoft products (Word, Excel etc) + Trust IT Systems
Audio typing skills
Excellent communication skills
Ability to work as part of a team
Good organisational skills
Ability to use a range of office equipment i.e. Fax, photocopier
Ability to demonstrate initiative and prioritise workload under pressure
Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services
Exercise judgement and initiative in highly sensitive areas when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person.
Be self-motivated and able to work with limited or without supervision within the Business Unit.
Ability to Multi-task
Exercise sensitivity and tact when dealing directly with patients / family members particularly when dealing with highly emotional issues - analysing and resolving any problems
Must be able to meet the travel requirements of the post. Driving licence preferred
Person Specification
Qualifications
Essential
- RSA 3/OCR (or equivalent) + knowledge acquired through further experience
- Good standard of education including literacy and numeracy
Desirable
Person Specification
Qualifications
Essential
- RSA 3/OCR (or equivalent) + knowledge acquired through further experience
- Good standard of education including literacy and numeracy
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
