Northumbria Healthcare NHS Foundation Trust

ED Receptionist

The closing date is 23 October 2025

Job summary

We are looking to recruit experienced, full or part-time receptionists |(max 30 hours) for The Emergency Department at The Northumbria Hospital in Cramlington covering a 24 hr service, 365 days of the year.

The job involves working a variety of shifts to cover the 24 hour period including 0800-2130 days and night-shifts 2000-0800

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephoneenquiries, recording attendances to A&E on a computerised system (PAS data entry) and scanning A&E documents.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

09 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rota, per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-7446629PM-A

Job locations

Northumbria Specialist Emergency Hospital

Northumbria Way

Cramlington

NE23 6NZ

Job description

Job responsibilities

To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associatedout-patient clinics.

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcareprofessionals.

To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

Job description

Job responsibilities

To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associatedout-patient clinics.

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcareprofessionals.

To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

Person Specification

Qualifications

Essential

Previous experience of office or reception duties

Desirable

ECDL
NVQ in Customer Care
Basic Life Support Skills

Person Specification

Qualifications

Essential

Previous experience of office or reception duties

Desirable

ECDL
NVQ in Customer Care
Basic Life Support Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Hospital

Northumbria Way

Cramlington

NE23 6NZ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Hospital

Northumbria Way

Cramlington

NE23 6NZ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)