Job summary
We are pleased to offer an excellent opportunity for an experienced and motivated individual to join the NEP Functional Development Team in a Functional Development Support role.
The successful candidate will work closely with the wider NEP team on process and system developments, supporting the management of cloud-based services, system patching and upgrades as well as supporting NEP Clients with issue resolution. They will be the first point of contact for the resolution of system and technology-related Service Desk calls, working with the relevant service providers to ensure the effective and timely resolution of all technical and system-related issues.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust, recognised as the top acute and community trust in England (NHS Staff Survey 2022), and is committed to innovation, inclusion and continuous improvement.
If you are enthusiastic, solutions-focused, and committed to supporting NHS organisations through digital innovation and shared services, we would welcome your application.
If you have a background in IT development or systems support, are motivated by problem-solving, and enjoy working across multiple disciplines in a supportive and innovative environment, we welcome your application.
Main duties of the job
As Functional Development Support, you will be a key member of the Functional Development team responsible for supporting project delivery and contributing to the maintenance and enhancement of the NEP Cloud solution and IT infrastructure.
Your duties will include the development of service extensions and integrations, managing system-related incidents, undertaking system and data configuration tasks, supporting patching and upgrade cycles, and working with third-party providers to troubleshoot more complex issues. You will collaborate with internal technical and programme teams as well as partner organisations to ensure service continuity and an excellent user experience.
You will also be involved in data and usage analysis, report generation, and the creation of technical documentation, while providing informal guidance to colleagues and supporting the wider service desk operation when required.
This role involves hybrid working, typically three days in the office and two from home each week. Some out-of-hours support may occasionally be required to facilitate system changes or planned upgrades.
About us
NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud Applications.
Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives anddrive improved outcomes for patients.
At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.
You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.
Job description
Job responsibilities
The Functional Development Support role provides essential technical support across multiple systems and platforms used within the NEP Cloud solution. You will act as a key contact for resolving system and service-related issues, ensuring timely and accurate outcomes while upholding high standards of service.
You will support the development and implementation of system enhancements, extensions, integrations, configuration changes, and process improvements. This includes working with project teams to deliver work packages, preparing technical documentation, and assisting in training delivery when required.
Key responsibilities include:
Developing and maintaining integrations and service extensions
Monitoring and maintaining Oracle Cloud Infrastructure (OCI) services
Managing and assisting with program of work items
Second-line support for technical and service desk issues
Supporting patching, upgrades and testing cycles
Assisting with configuration of system data and user access
Producing detailed usage reports and technical analysis
Maintaining accurate documentation in line with internal standards
Collaborating with internal IT and external suppliers to resolve complex technical issues
The post requires a working knowledge of ERP systems, Microsoft Office tools, and ideally some understanding of Oracle Clouds offerings for database and development environments, and project management methodologies. You should be comfortable working independently, while also contributing to the delivery of shared team objectives.
Job description
Job responsibilities
The Functional Development Support role provides essential technical support across multiple systems and platforms used within the NEP Cloud solution. You will act as a key contact for resolving system and service-related issues, ensuring timely and accurate outcomes while upholding high standards of service.
You will support the development and implementation of system enhancements, extensions, integrations, configuration changes, and process improvements. This includes working with project teams to deliver work packages, preparing technical documentation, and assisting in training delivery when required.
Key responsibilities include:
Developing and maintaining integrations and service extensions
Monitoring and maintaining Oracle Cloud Infrastructure (OCI) services
Managing and assisting with program of work items
Second-line support for technical and service desk issues
Supporting patching, upgrades and testing cycles
Assisting with configuration of system data and user access
Producing detailed usage reports and technical analysis
Maintaining accurate documentation in line with internal standards
Collaborating with internal IT and external suppliers to resolve complex technical issues
The post requires a working knowledge of ERP systems, Microsoft Office tools, and ideally some understanding of Oracle Clouds offerings for database and development environments, and project management methodologies. You should be comfortable working independently, while also contributing to the delivery of shared team objectives.
Person Specification
Qualifications
Essential
- Qualification to degree standard in an IM&T related subject
Desirable
- Qualification in Project Management methodologies
Experience
Essential
- Experience working within in a pro-active team-based IM&T environment
Desirable
- Working experience in project management or system / business development
- Good general understanding of NHS working practices and procedures.
Person Specification
Qualifications
Essential
- Qualification to degree standard in an IM&T related subject
Desirable
- Qualification in Project Management methodologies
Experience
Essential
- Experience working within in a pro-active team-based IM&T environment
Desirable
- Working experience in project management or system / business development
- Good general understanding of NHS working practices and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
