Administrative Assistant

Job summary

North Tyneside Therapies Service is seeking to appoint an enthusiastic and motivated Administrative Assistant to provide a wide range of clerical support to our team. Applicants should have previous experience of working in a fast paced office environment and obtain excellent communication skills, face to face, virtually and over the telephone. Applicants will be exposed to sensitive and distressing information both written and verbal, where resilience is needed.

You will need to have the ability to prioritise your workload, maintain flexibility in the workplace and respond quickly to urgent queries from a variety of staff and patients, face to face, virtually and over the telephone.

Excellent word processing and IT skills are required and applicants should be competent in using a range of MS office packages.

The hours for the post are: -

Monday 9am - 5pmWednesday: 9am - 5pm and Thursday 11.30am - 7.30pm

The post holder must be willing to work flexibly to cover staff absence.

Main duties of the job

You will be using the telephone and computer simultaneously daily.

You will deal with queries via telephone, face to face and online/virtual from staff, patients and healthcare professionals. Transferring callers as appropriate and recording information timely and accurately.

Logging referrals from a range of sources and making, using computer systems and making and receiving calls to book appointments. Sending out letters to patients and health care professionals via post and email. Assisting in the sorting and distribution of incoming and outgoing mail. Maintain accurate records of incoming and outgoing goods and services, as delegated. Distribute reports, minutes, etc as directed...Be able to use other IT systems to support service development and audit.

Contribute to review, redesign, implementation and evaluation of administrative systems and processes.Maintain an electronic diary of room bookings. Maintain filing systems, manual and computerised and assist in the retrieval of required information/files as appropriate. Data entry onto local Data base and excel spreadsheets. Data entry onto patient computerised record. Scanning documents onto our patient record system.

Support the Administrative staff to maintain stationery supplies and equipment stock control system for the Service. Always Work within Policies and Procedures.

Attend relevant mandatory training.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do, and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Hadrian Health Centre

Elton Street West

Wallsend

NE28 8QU

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Hadrian Health Centre

Elton Street West

Wallsend

NE28 8QU

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

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