Medico-Legal Clerk

Northumbria Healthcare NHS Foundation Trust

The closing date is 30 April 2025

Job summary

We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of administrative skills to join the Medico Legal Team. The successful candidate will be based at Seaton Delaval on a permanent contract however, may be required to work on other sites within the Trust to ensure a high quality service is provided at all times.

The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, and may be required to work weekends and Bank Holidays to meet the demands of the service.

This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

Provide timely, accurate and comprehensive computer input into the Medico-Legal database to achieve efficient recording and process of Medico-Legal and Subject Access requests.
Applicants must be able to demonstrate a good knowledge and understanding of Subject Access Request and of the General Data Protection Regulations (GDPR).
Good interpersonal skills for effective communication with colleagues and third parties, as well as good keyboard skills and numeracy and literacy skills.
The successful applicant will be required to work as a member of the team to ensure that a seamless service is provided for the customers.
Assisting customers who may have communication difficulties or be aggressive and abusive.
Working to designated time frames.
Maintain good working relationships to enable clear channels of communication.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

319-7141125AZ

Job locations

Health Records Manufacturing Hub

Avenue Road

Seaton Delaval

NE25 0QJ

Job description

Job responsibilities

Work as a flexible member of the team providing support to colleagues.
Keep supervisors informed of progress of work and refer any potential problems that arise.
Good knowledge and skills in the use of NHS computer technology and software e.g. PAS, Mediviewer, e-mail, relational databases
Good knowledge of GDR and Freedom of Information (FOI).
Ability to prioritise and organise workload with competing and changing priorities to meet national guidelines for release of patient information.
Provide non-clinical Subject Access Requests advice to patients and third parties.
Follow national, corporate and local policies and procedures in all areas of work.
Ability to act in a professional and courteous manner when dealing with all disciplines of staff, suppliers and members of the public.

Job description

Job responsibilities

Work as a flexible member of the team providing support to colleagues.
Keep supervisors informed of progress of work and refer any potential problems that arise.
Good knowledge and skills in the use of NHS computer technology and software e.g. PAS, Mediviewer, e-mail, relational databases
Good knowledge of GDR and Freedom of Information (FOI).
Ability to prioritise and organise workload with competing and changing priorities to meet national guidelines for release of patient information.
Provide non-clinical Subject Access Requests advice to patients and third parties.
Follow national, corporate and local policies and procedures in all areas of work.
Ability to act in a professional and courteous manner when dealing with all disciplines of staff, suppliers and members of the public.

Person Specification

Qualifications / Professional Registration

Essential

Qualification in English and Mathematics or be able to demonstrate good numeracy or literacy skills.

Desirable

NVQ2 in business admin or customer service

Experience and knowledge

Essential

Experience of working/dealing with the public.
Working experience of spreadsheets and databases.
Experience of working in hospital-based Health Records or related service within the National Health Service.

Person Specification

Qualifications / Professional Registration

Essential

Qualification in English and Mathematics or be able to demonstrate good numeracy or literacy skills.

Desirable

NVQ2 in business admin or customer service

Experience and knowledge

Essential

Experience of working/dealing with the public.
Working experience of spreadsheets and databases.
Experience of working in hospital-based Health Records or related service within the National Health Service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.