Clerical Officer

Northumbria Healthcare NHS Foundation Trust

The closing date is 23 April 2025

Job summary

We are looking for an enthusiastic and motivated individual to join our busy clerical and secretarial team within Medicine Business Unit at North Tyneside General Hospital.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Main duties of the job

The successful candidate will provide transcription, administrative and secretarial support services . The post holder must be able to use their own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

To assist in the general efficient running of sub-speciality offices including managing/arranging appointments, typing/G2 transcription, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.

Knowledge of IT packages and applications is essential. G2 software knowledge is desirable but training will be provided. ECDL and knowledge of PAS and previous experience working within the healthcare environment would be desirable.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

319-7094465RW-HAS

Job locations

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Job description

Job responsibilities

Work as support to all sub-speciality secretarial teams providing general office duties supporting the clinical care of patient.
Reports to Lead Secretary.
Deputises for Band 3 during leave absences.
Transcription of clinical & non-clinical documents
Office support: reception/telephone enquiries, collecting & opening post, filing, photocopying, messenger, faxing PAS Case Note Manager PAS data input for admissions/transfers/discharges/OP clinics Provides holiday/sickness cover for clerical posts (including ward clerks) within the business unit Maintains stationery cupboard

Job description

Job responsibilities

Work as support to all sub-speciality secretarial teams providing general office duties supporting the clinical care of patient.
Reports to Lead Secretary.
Deputises for Band 3 during leave absences.
Transcription of clinical & non-clinical documents
Office support: reception/telephone enquiries, collecting & opening post, filing, photocopying, messenger, faxing PAS Case Note Manager PAS data input for admissions/transfers/discharges/OP clinics Provides holiday/sickness cover for clerical posts (including ward clerks) within the business unit Maintains stationery cupboard

Person Specification

Qualifications / Professional Registration

Essential

Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
NVQ Level 2 in customer care/admin or equivalent experience

Desirable

RSA 3/OCR (or equivalent)
ECDL

Experience and knowledge

Desirable

Medical Secretary Training
Experience of working in hospital-based Health Records or related service within the National Health Service
Experience in working in NHS

Person Specification

Qualifications / Professional Registration

Essential

Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
NVQ Level 2 in customer care/admin or equivalent experience

Desirable

RSA 3/OCR (or equivalent)
ECDL

Experience and knowledge

Desirable

Medical Secretary Training
Experience of working in hospital-based Health Records or related service within the National Health Service
Experience in working in NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.