Customer Care Administrator

Northumbria Healthcare NHS Foundation Trust

This job is now closed

Job summary

We are delighted to be able to offer a Customer Care Administrator position working for Lintonville Medical Group. The successful post holder will be able to work from any Northumbria Primary Care location with the expectation that your main base will be Lintonville Medical Group.

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.

We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 08:00 and 18.00 Monday - Friday.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

Ideally, the successful candidate will have a background of working in primary care or secretarial, as well as strong customer service and administrative skills.

This position will be based at both the Lintonville Medical Group. The successful candidate will be providing a high level of customer service to patients of NPC practices.

About us

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 134,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Date posted

24 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata, Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

319-6893598MH-HAS

Job locations

Lintonville

Lintonville Terrace

Ashington

NE63 9UT

Job description

Job responsibilities

To answer telephone calls & respond to all enquires directing the public as appropriate.

To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

To provide admin support to nursing & clinical staff.

To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide nonclinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.

To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Job description

Job responsibilities

To answer telephone calls & respond to all enquires directing the public as appropriate.

To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

To provide admin support to nursing & clinical staff.

To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide nonclinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Person Specification

Essential Criteria

Essential

NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

Experience & Knowledge

Desirable

Child Protection training
NSTS Training
Basic Life Support, Moving & Handing & Fire training.
ECDL

Person Specification

Essential Criteria

Essential

NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

Experience & Knowledge

Desirable

Child Protection training
NSTS Training
Basic Life Support, Moving & Handing & Fire training.
ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.