Job summary
This is an exciting opportunity to contribute to the delivery and development of the Northumbria Healthcare NHS Foundation Trust Library Service at the Wansbeck Hospital. We are looking for an enthusiastic, customer service orientated individual to join our team, to provide a range of library services to NHS staff and students.
Main duties of the job
The post holder will be responsible for carrying out administrative tasks, dealing with document requests, handling general enquiries, lending books, inputting data into electronic systems, and ensuring smooth running of the Library Service at Wansbeck Hospital and other sites.
An ability to work both in a team and alone is essential, along with the ability to prioritise workload and work well under pressure. Excellent communication and IT skills are essential to this role.
The post holder must have a flexible approach to working across all Trust sites and be able to deal with changing circumstances and last minute alterations to the working routine.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
To promote an ethos of excellent customer service to all users of Libraries. Provide support to the Trusts Library Information and Knowledge service (LIKS) to ensure the provision of a comprehensive and high quality service to Northumbria Healthcare NHS Trust staff, students on placements and other authorised users.
Job description
Job responsibilities
To promote an ethos of excellent customer service to all users of Libraries. Provide support to the Trusts Library Information and Knowledge service (LIKS) to ensure the provision of a comprehensive and high quality service to Northumbria Healthcare NHS Trust staff, students on placements and other authorised users.
Person Specification
Qualifications
Essential
- GCSE in English & Maths at C grade or above (or equivalent)
- A qualification in Library, Information and Archives or Customer service at a minimum of level 3 or equivalent experience
Desirable
- ICDL or equivalent experience
Experience
Essential
- Experience of working in a library or information centre
- Customer care experience
Desirable
- Experience of searching for information
- Experience of working in the NHS and/or Higher Education
Person Specification
Qualifications
Essential
- GCSE in English & Maths at C grade or above (or equivalent)
- A qualification in Library, Information and Archives or Customer service at a minimum of level 3 or equivalent experience
Desirable
- ICDL or equivalent experience
Experience
Essential
- Experience of working in a library or information centre
- Customer care experience
Desirable
- Experience of searching for information
- Experience of working in the NHS and/or Higher Education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
