Northumbria Healthcare NHS Foundation Trust

Apprentice Hardware Deployment Technician

Information:

This job is now closed

Job summary

Northumbria Healthcare Digital Services is seeking a dynamic and motivated individual to join our Hardware Team as anApprentice Hardware Deployment Technician. We welcome applications from suitably qualified and experienced candidates to become part of our dedicated Hardware team, providing essential support for hardware and software installations across Trust sites.

This is afull-time position, operating Monday to Friday, based at the Digital Services hub in Seaton Delaval. The role requires flexibility, as the successful candidate will be expected to work across all Trust sites supported by Digital Services.

If you are passionate about technology and eager to contribute to a vital healthcare service, we encourage you to apply.

Annex 20

This post falls within the provisions of Agenda for Change Annex 20 - Development of Professional Roles, whereby upon completion of an agreed set of competencies you may move onto the next pay band without the need for an application for a post at a higher level.

For further information on Annex 20, please see:

http://www.nhsemployers.org/tchandbook/annex-16-to-20/annex-20-development-of-professional-roles

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Main duties of the job

Our primary customer is Northumbria Healthcare NHS FT which provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and Adult Social Care (PACS) through the 12000 employed staff. Northumbria Healthcare's Digital Services team provide all the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the IT support officer is to support existing PC equipment and software application along with the deployment of new equipment and software.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus several smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Details

Date posted

17 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

319-6855884JN

Job locations

NHMFL Manufacturing Hub

Avenue Road

Seaton Delaval

NE25 0QJ


Job description

Job responsibilities

Duties for this role include:

To assist in providing support for all PC equipment, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.

Investigate routine enquiries, queries from staff providing assistance & advice as required.

To order, install, and configure new IT desktop equipment and Mobile devices

To manage and maintain asset database and documentation as appropriate to the role.

To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.

To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.

To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.

To undergo staff training and developing as required and attend all team and departmental meetings.

To update systems as appropriate to track the lifetime of IT assets within the Trust.

Job description

Job responsibilities

Duties for this role include:

To assist in providing support for all PC equipment, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.

Investigate routine enquiries, queries from staff providing assistance & advice as required.

To order, install, and configure new IT desktop equipment and Mobile devices

To manage and maintain asset database and documentation as appropriate to the role.

To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.

To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.

To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.

To undergo staff training and developing as required and attend all team and departmental meetings.

To update systems as appropriate to track the lifetime of IT assets within the Trust.

Person Specification

Qualifications

Essential

  • 5 A-C GCSE qualifications, including Mathematics and English
Person Specification

Qualifications

Essential

  • 5 A-C GCSE qualifications, including Mathematics and English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

NHMFL Manufacturing Hub

Avenue Road

Seaton Delaval

NE25 0QJ


Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

NHMFL Manufacturing Hub

Avenue Road

Seaton Delaval

NE25 0QJ


Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hardware Support Team Leader

Andrew Barker

Andrew.barker@nhct.nhs.uk

07867470504

Details

Date posted

17 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

319-6855884JN

Job locations

NHMFL Manufacturing Hub

Avenue Road

Seaton Delaval

NE25 0QJ


Supporting documents

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