Job summary
We are looking for a dynamic, caring team player to join our Rheumatology Department with Northumbria- Healthcare Foundation Trust. Our service covers Wansbeck, North Tyneside, Morpeth, Blyth and Hexham area. Predominant working pattern will be Monday to Friday.
Rheumatology is a very interesting and varied speciality. Our staff need to work well as a team but also autonomously when required. We pride ourselves on providing excellent patient care. Good communication skills are essential.
Excellent telephone manner is needed.
This is varied role and the successful applicant will support the nursing team, taking bloods, triaging patients and handling calls directly from the advice line.
Part time hours 32.5 hours
Main duties of the job
- To assist in the delivery of a high standard of patient care. Supporting the nursing staff and consultants.
- When fully trained there will be the opportunity to work more autonomously.
- be able to perform phlebotomy
- Communicate effectively and sensitively with patients, relatives and colleagues, referring to senior staff as necessary.
- Answer the telephone and relay messages accurately.
- Welcome patients and visitors in a professional, friendly and helpful manner.
- Work effectively as a member of the team, offering support to colleagues and requesting assistance as necessary.
- Record care given accurately, legibly, completely and concisely
- effective communication skills to be able to communicate with patients calling the advice line
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
- To assist in the delivery of a high standard of patient care. Supporting the nursing staff and consultants.
- When fully trained there will be the opportunity to work more autonomously.
- be able to perform phlebotomy
- Communicate effectively and sensitively with patients, relatives and colleagues, referring to senior staff as necessary.
- Answer the telephone and relay messages accurately.
- Welcome patients and visitors in a professional, friendly and helpful manner.
- Work effectively as a member of the team, offering support to colleagues and requesting assistance as necessary.
- Record care given accurately, legibly, completely and concisely
- effective communication skills to be able to communicate with patients calling the advice line
Job description
Job responsibilities
- To assist in the delivery of a high standard of patient care. Supporting the nursing staff and consultants.
- When fully trained there will be the opportunity to work more autonomously.
- be able to perform phlebotomy
- Communicate effectively and sensitively with patients, relatives and colleagues, referring to senior staff as necessary.
- Answer the telephone and relay messages accurately.
- Welcome patients and visitors in a professional, friendly and helpful manner.
- Work effectively as a member of the team, offering support to colleagues and requesting assistance as necessary.
- Record care given accurately, legibly, completely and concisely
- effective communication skills to be able to communicate with patients calling the advice line
Person Specification
Qualifications
Essential
- Knowledge of care and related procedures, clinical observations, relevant legislation
- Completion of a competency-based programme or equivalent relevant experience
- Level 3 qualification in a healthcare related subject or a portfolio of equivalent demonstrable experience
Experience & Knowledge
Essential
- Previous care experience in a health or social care setting
Skills & Abilities
Desirable
- Evidence of completed competencies aligned to the service area
Personal Attributes
Desirable
Other Requirements
Essential
- Must be flexible to meet the needs of the service and be able to work a full variety of shifts including days and nights
Person Specification
Qualifications
Essential
- Knowledge of care and related procedures, clinical observations, relevant legislation
- Completion of a competency-based programme or equivalent relevant experience
- Level 3 qualification in a healthcare related subject or a portfolio of equivalent demonstrable experience
Experience & Knowledge
Essential
- Previous care experience in a health or social care setting
Skills & Abilities
Desirable
- Evidence of completed competencies aligned to the service area
Personal Attributes
Desirable
Other Requirements
Essential
- Must be flexible to meet the needs of the service and be able to work a full variety of shifts including days and nights
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
