Customer Care Administrator
Northumbria Healthcare NHS Foundation Trust
The closing date is 24 September 2024
Job summary
We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
This position will be based at The Rothbury Practice in rural Northumberland. The successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.
Main duties of the job
- Ensure all referrals are sent via the appropriate method i.e. e-referral system.
- Deal with requests for access to medical records.
- Managing the practice generic in box and other electronic messaging systems.
- Dealing with telephone calls from patients and third parties as appropriate.
- And any other duties that are relevant to the post.
- Working in a busy reception desk dealing with patients face to face and on the telephone.
- All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
- Taking meeting minutes as required.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Job description
Job responsibilities
-
Dealing with telephone calls from patients, and third parties as appropriate
-
Scan all incoming patient information into their computerised medical records.
- To answer telephone calls & respond to all enquires directing the public as appropriate
- To provide admin support to nursing & clinical staff.
-
Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.
-
To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
-
Ensuring external mail is posted off daily.
-
In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
- Help out in reception when required.
- The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive
Job description
Job responsibilities
-
Dealing with telephone calls from patients, and third parties as appropriate
-
Scan all incoming patient information into their computerised medical records.
- To answer telephone calls & respond to all enquires directing the public as appropriate
- To provide admin support to nursing & clinical staff.
-
Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.
-
To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
-
Ensuring external mail is posted off daily.
-
In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
- Help out in reception when required.
- The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive
Person Specification
Qualifications
Essential
- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
Desirable
Person Specification
Qualifications
Essential
- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
